I live in an urban setting but in a small town. I love everything about my town— but no town is ever fully prepared for a three-day snowstorm.
I have a garage that fronts a quaint alley, as many people in our borough do. In a big snowstorm I typically move my car to the street. Because the street very quickly looks like this after a storm:
But I didn’t. Not this time. Even with a foot or a foot and a half of snow I can shovel my end of the alley if need be.
Not this time. We got 2.5 feet of snow and this is what my garage is facing:
And that is the street there.
So much snow fell that they can’t get the plows down the narrow alleys. Despite five plows and the whole crew, they need to go in with smaller equipment and move the snow with dump trucks.
It’s now 3:30 and we still haven’t seen any of our snow go, but we were fortunate to have our favorite little dog stop by and visit. Her mom started a new job just a few hours a day where she is learning great secrets— like how to make chocolate bombs.
I had to call out from work at my warehouse— the Bizzy Hizzy— so this week may end up an unpaid and stoic vacation with a shovel in hand.
Teenager #1 made the best of conditions and took the cats out to the snow.
Her quote was, “Mom, this is why I need a dog.”
And in exciting news, I got to talk shop with a newspaper editor today. Not going to say anything more other than it was a good conversation and I hope I have the chance to continue the talk.
But at the end of the post, there will be a bit of bad news explaining why I had said blizzard. But let’s focus on the good. Because that’s how I roll.
The teenager and I skipped breakfast and went to Dairy Queen for lunch with Nala, the Goffin’s Cockatoo.
The Drumstick Blizzard
The latest blizzard creation from Dairy Queen is the drumstick blizzard with chunks of deep fried chicken in ice cream. Just kidding.
They crushed up bits of Drumstick ice cream cones and peanuts! So good. Very similar to a Snickers Blizzard but not as chewy. The ice cream cone pieces were crunchy and tasty.
And Nala enjoyed her French fries.
So now I have 503 reward points at DQ which is enough for a free 4 piece chicken strip basket.
What I struggle to understand is what is this super bendy straw for?
So, now the bad news… I was informed today that my last day with the non-profit agency where I work will be July 10. That’s why I had a Blizzard.
Here’s to the next chapter. I had a great time learning a lot of new skills in a field that was brand new to me. I had a lot of good experiences and made a lot of new friends and new connections. I look forward to finishing out next week with the team, and I wish the agency the best in the future.
I’ve tried to incorporate the spirit of my “staycation” two weeks ago into my everyday life. I have tried to embrace a more carefree joie de vivre.
I think to some extent it is working.
Scrolling through my blog feed, I see lots of random home-cooked meals, even more pizzas and fast food… I mean, what crazy mood swing prompted me to eat TWO blizzards from DQ in one night???
My dental work on Wednesday was a huge success and has prompted such a physical and emotional relief— because when you’re slowly paying off more than a thousand dollars in dental bills and something is not right, it drains you.
It reminds me, as life often does, that our struggles never really end. The only destination in this journey is death, regardless of what milestones we try to hit along the way.
Some days it’s harder to get out of bed than others, but hopefully there is something for all of us to appreciate and something we can do for the world.
I opened my Lock Keeper Gin from County Seat Spirits last night. Mixed a shot of so with equal parts carbonated water and a light French lavender soda.
Gin by itself has a clean but bitter taste, in my opinion, with the Lock Keeper Gin bursting with a strong citrus aftertaste. The light blend of lavender gave the gin just enough sweetness to be undetectable in my cocktail. I find gin way smoother and easy to mix than vodka, which I know is an unpopular opinion.
I originally started this blog post intending to lambast my local Dairy Queen.
But literally as I was debating what to title this piece when either the owner or the manager of our local Dairy Queen called to make this right.
So as you read this long-winded tale of technological failure and questionable customer service moves, let me say that while it’s not 100% resolved now, I have the cell phone number of the person who can fix it.
The story begins with a mildly inconvenient family matter that still hasn’t been resolved. It kept me out of the house last night until almost midnight. I was lucky to get six hours of uneasy sleep.
And I had a dream that a good friend had come to stay for a couple days to help me deal with some of the things in my life, so I woke disappointed and tired.
The teenager is staying with her dad. She stopped by for her wallet and to get some items she needed to pick up some strong medicine at the doctor.
I ended up leaving work in late morning because of fatigue, and the personal text messages I kept receiving.
The teenager left around 12:30 to head to the doctor.
I hadn’t eaten yet and I saw that DQ has a new Blizzard. Frosted Animal Cookie. Doesn’t that sound interesting?
So I thought I’ll get a 3-piece chicken strip meal deal and the Blizzard and a cheeseburger. A little naughty but it’s been a rough day.
I very carefully selected what I wanted— and left the house at 12:50. The order was submitted, I received a confirmation email and a notice from my bank that $11.25 had been deducted from the $27 left in my account.
DQ’s mobile app has this feature, that you tell them that you’re “here.”
I pulled into the drive thru. So I hit the button.
Now traditionally, in the pre-Coronavirus universe, I hate drive-thrus. I worked for five years at a McDonald’s, much of that in the drive-thru. It was so stressful, but it was my job through college. Drive-thru’s contribute to our anxiety and laziness as a country. We’re all too busy to get out of the car.
Now with Covid-19, I am using a drive-thru once a week. I’m in the line at DQ.
My order disappears.
1:10, I arrive at the speaker. I very professionally and clearly say, “I had a mobile order, but it seems to have disappeared even though I was charged.”
The mysterious voice in the box apologizes but says there is a problem on their end with mobile ordering and she can’t give me food.
I ask her, “May I read you the order and show you it on my phone?”
No, she says.
But you took my money, I said.
You need to call corporate, she said.
May I have the phone number? I asked.
It’s in the app, she replied.
And I had to sit in the drive thru for 20 minutes to not get food.
At 1:30 I pulled into the parking lot to search the app for a phone number. Found a comment section in the app. Gave them 1 star.
Who can’t give $10 of food or a phone number?
I found a comment form and started filling it out and after I got it half way done and the form automatically submitted itself.
I started over.
Then I finally found a phone number.
Waited 10 minutes.
Had a really skillful customer representative named Jeremy who laughed at my jokes and sympathized with my plight. He filed a report and asked me if I wanted to add a complaint against my particular store. Jeremy asked if they were rude, and I said no but I just felt like they could have handled it differently.
So, that done, I ordered a burger from Wendy’s and Vanilla Frostyccino. It was 2 pm and I still hadn’t eaten.
I brought my Wendy’s home, fed Nala (my cockatoo) her French fries and some apples, watched some Gordon Ramsay and prepped to blog a scathing tale of DQ.
As I finished my meal, I got a phone call from someone in charge of my local DQ. I didn’t catch his name, but we had a lovely conversation.
Addition to original post: I texted him this blog post and he told me his name was John and that he owns both the Easton and Bethlehem DQ stores.
I told him I worked for almost a decade selling icees and making Pizza Hit pan pizzas in the Target on Rte. 248. And I would have been able to give my customers a phone number and I would have given them the food.
I had an $11.25 order, for goodness sake.
And he said he would have handled it differently and that he’d like to make it right.
This is a summary of what I told him:
I’m glad you called, because even if I never see the $11 again, just knowing that there are business owners that care and want to provide a good experience matters. The virus makes it hard, we don’t have those face to face interactions. People are tired and aren’t prepared for some of these issues.
So I get that. But he called. And I appreciated that.
And I would let him know if I didn’t get my $11.25 back.
He thanked me for being understanding.
And he told me if I ever had a problem to call him— on his cell.
He dealt with my complaint within an hour, over an $11 sale. He didn’t have to do that.
And John’s response to my blog entry: “Thanks and again, so sorry again about the inconvenience. My name is John and I own the stores in Easton and Bethlehem. I have great crews at both stores but this incident could have been handled much better. I will be using this and sharing it with my crews as a learning experience to 1) do the right thing – take care of the customer and 2) when mistakes happen or problems occur take ownership and let the customer know that you are sorry and that you care. Have a great weekend!! John”