marketing | Angel Ackerman

So last week they made this announcement at work.

The “new” Stitch Fix CEO had scheduled a visit to the Bizzy Hizzy. When founder Katrina Lake stepped down from the CEO position last year, Elizabeth Spaulding replaced her.

Elizabeth has been visiting all of the warehouses in the Stitch Fix network and her visit was the first time a CEO had visited the Bizzy Hizzy since our opening six-plus years ago.

The supervisory team at the Bizzy distributed a Google doc for warehouse associates and leaders to attend a question and answer session with Elizabeth. If we submitted what question we would like to ask, the Bizzy People & Culture office would select some of us to represent our warehouse.

Photo: the email announcing I was selected

I thought to myself, “I was a journalist for 15 years, I can ask a good question.”

I got picked!

In preparation for the CEO’s visit, our managers asked us to wear our Stitch Fix t-shirts. I went one better and also tied my “midnight society” Stitch Fix sweatshirt around my waist. Had to ‘rep’ second shift.

My supervisor and the other members of the Sunday to Wednesday 10-hour shift cohort were excited that I had been chosen, and to my delight, someone else from our cohort was also in the room.

When I arrived for the event, Emily Watts said hello. Emily is the general manager for the Mohnton facility which is Stitch Fix’s manufacturing facility here in Pennsylvania, producing the Mohnton Made clothing line.

My mother-in-law made a career out of garment manufacturing in the Kutztown area, so I’m extra excited to see American made clothing resurface.

Emily was also my store leader at one time at Target #2536. Many of the team members from that store have worked at or currently work at the Bizzy.

When I enter the room I see several small tables, creating the customary U-shape and a head table. There are twelve name plates around the U.

12.

I had no idea this would be so intimate. As we trickle in, I notice one odd thing: there is only one man among us. Everyone else is female. Did the men not read the email? Were they disinterested in the opportunity? Did they ask stupid questions?

Ethnically, age wise, and even ability wise, the room is diverse. There are two of us that I knew had disabilities— myself with my cerebral palsy and my hearing impaired colleague.

Debbie Woloshin and Cherizza Lundy entered the room first, and I had no idea who they were. Debbie plopped down beside me, and filled out her nameplate, while Cherizza did the same on the opposite side of the room in the empty seat there. Elizabeth came in, and seeing no more empty seats in the U, realized that she had to sit at the head table, so the other executives joined her.

I then learned that Cherizza is the head-of-staff and that Debbie is Debbie Woloshin, Stitch Fix’s first ever Chief Marketing Officer. She has an impressive fashion retail resume and such a great vibe. The discussion that resulted lasted almost an hour-and-a-half and I definitely felt like that panel of executives was using the visit to gauge the company’s needs from the bottom up. Maybe I’m naive, but I don’t think so.

We discussed what could improve the warehouse associates’ experience (growth and development opportunities as simple as peer to peer spreadsheet training and GED programs to more complex items like tuition remission; finding ways to ease childcare and transportation burdens; etc.), future growth of the company (hopes for improving technology, nurturing and expanding the Freestyle and traditional Fix businesses, and future growth of facilities (as existing facilities max out on capacity will we construct mezzanines in existing buildings, open nodes to existing buildings, or move into larger buildings). Certainly none of the discussions came with definitive answers, but you could see that the executive staff was weighing the enthusiasm, concerns and capabilities of the Bizzy Hizzy facility and team.

Well, I don’t think the building had enthusiasm or concerns. And what I also found encouraging was that our team still acted like our team. It didn’t feel like we were putting on airs for the boss.

“…we will do what we can to help and make you feel heard.”

I’ve been with the company now for almost two years, and I still believe that for a warehouse job, it’s a good job. And the company, while a little California ‘crunchy,’ has a good culture. As my original supervisor told me in my interview, “if you leave here upset after a shift, that’s on you. If you have a concern, tell us and we will do what we can to help and make you feel heard.”

Later that night, I sent connection requests to all three women and Cherizza accepted by requested at about 9:30 pm.

I hope all three women had a delightful visit not only to the Bizzy but to the Lehigh Valley in general.

In other odd little updates:

Darrell Lea Australian soft licorice made me very happy. I bought it at CVS, and after my ExtraBucks it was $1.11. I was looking for a candy treat, preferably plant-based that I wouldn’t eat in one sitting. The name sold me. It’s one letter different from my husband’s name. (Yes, I know we’re separated, but we’re not divorced yet so I feel “ex” isn’t right either. And he’s more to me than just the teenager’s father.)

I was extremely stiff yesterday — and when I admitted that to my fitness coach Andrew at Apex Training, he was brutal. Which was mean because I had already worked a full ten-hour shift. We got my heart rate up with ropes, stretched those leg muscles with weights, and did a whole bunch of split squats. I’m not stiff today, and I’m moving a whole lot better.

The teenager tested positive for Covid. Her head “felt funny” and she had post-nasal drip so she feared she might be developing an ear infection. So she went to the doctor. And tested positive for Covid. To combat this news, we ordered pizza from Domino’s and broke out some immune supplement from Target. We got the $20 family deal, which meant we got a pizza for each of us and a two liter of Diet Coke. I chased my immune supplement with a diet and gin. I almost tossed the tablet in the cocktail.

This morning I tossed FURR fosters Jean-Paul Sartre and the random litter (they were named before I got them and have no theme so my naming convention does not apply) onto the sun porch to meet each other and perhaps influence each other. JP needs more socialization with other cats and the Random Litter, as I have christened them, need to learn that they are safe. They should be able to look at JP and realize, “hey, nothing attacked this little moron.” I filmed some videos. They are rather long and boring, but, if you’re patient, you might notice JP stalking our old man tripod Opie and little Dixie/Jenny (her folder was blank so I named her Jennifer Grey so ‘no one could put Baby in the corner,’ and then I saw online that her foster file said her name was Dixie) considering trying the cat door or making friends with my boy Fog.

I am in my 40s, and struggling with the effects of a life of always walking crooked thanks to cerebral palsy, a disability I have but, until recently, have known nothing about.

And issues in my spine, while not serious, are affecting my mobility and causing me pain.

But today— in part because we only worked until 7:30 pm at the Stitch Fix Bizzy Hizzy— I woke up well rested, only minimally stiff and only minimally hurting. At 8 am no less.

Our charming mutt F. Bean Barker refused to go to bed in the teenager’s room last night because one of our fosters, a former community cat named Georgie, intimidated her. Bean expected me to let her sleep in my room and when I said no she retreated to her crate in the living room. So I let her spend the night. I have spent a lot of time with this dog in the last 24 hours.

I tied a rope around her tire toy gifted to her by my trainer, Dan, at Apex Training and now it’s the best toy ever. See video here.

I was the first one out of bed which meant a swarm of hungry cats outside my door, and I couldn’t keep them all at bay. It was easier to let them in. But our foster Mars totally knows how to knock over the birdcage. Which he did. While I was on the phone with my blind friend Nan and consuming my first cup of coffee.

Nan recently started physical therapy for an issue in her shoulder causing pain and finger numbness. The physical therapist had never worked with a blind client before and was a quick study. He even discovered that some of Nan’s issue might be mobility issues in her neck— because when you’re blind you don’t have many reasons to turn your head or look up and down.

Finally, things settle down and while the parakeet is out he is safe. The teenager and I head to Apex where she gets that barbell and deadlifts 135 lbs. I still felt good at that point.

I came home, showered, and filmed this silly video with Nala, my Goffin’s cockatoo.

And then the matriarch from la Familia Velez stopped by and brought me chili which I had for a late breakfast and we talked about marketing for my Fashion and Fiends books. And my goals for Parisian Phoenix in general.

She left, and I finished proofing Darrell Parry’s soon-to-be released poetry book. I placed a few more essays in the nonfiction identity anthology.

And the poor teenager has had a hectic and exhausting couple days— so I cooked.

She has options for dinner when she returns from the diner. She’s given notice at the diner as she has accepted employment with a local pet care company.