Tag stitch fix life

More unintended advocacy and nursing a bruised soul

Angel Ackerman Leave a comment

Three more days.

Three more days and Mercury comes out of retrograde.

Three more days and my tenure at the Stitch Fix Bizzy Hizzy comes to an end.

I had a job interview yesterday that led to a second interview Monday.

And yesterday was the two year anniversary of Parisian Phoenix Publishing, and I found out yesterday that Parisian Phoenix did not make it to the finalist round of the Innovative Voices program of the Independent Book Publisher’s Association.

What do all these things– well, everything but the whole Mercury retrograde thing– have in common?

Me. Still talking about disability.

I’m struggling. Change happens. I get that. But I just feel like everything I’m trying to do becomes a pile of various obstacles, so am I on the wrong path? All summer I felt like maybe I was finally headed toward new beginnings and small successes, but now I have my doubts.

And even things that should be success feel like delayed failure.

I’ve gone over the finalist list for the IBPA Innovative Voices program twice now, and I asked The Teenager to take a look. And she confirmed what I thought. Every finalist is a person of color/BIPOC or representing the gay/LGTBQIA+ community. Not a single disability voice among them. And then the teenager said it, “Well, Mom, color and sexuality are how most places do their DEI.”

It has taken me 40 years to accept and embrace my disability, and now that I have not only accepted it but worked to be a voice of advocacy, I open myself up to a whole new level of hurt.

Which brings me to work today.

Monday my table got moved. Today it moved again. But surprise, surprise, I liked today’s table (even though the air was stale and hot). And then… it happened. Because I was on a different line, I had different support people. And the support person on my line did a very sloppy job of presenting my work. Meanwhile, on the other line, a different support person presented someone else with similar medical accommodations a cart that was tidy.

It might sound petty. But because the company allows each individual to work such situations out with their peers, this leads me to feel like the person who brought me my cart resents having to help me.

And so I went to my supervisor. And I reminded him that all I wanted was to be treated the same. This other person has a temporary (and technically voluntary) disability that has lasted about six weeks. I have been dealing with this for more than a year. I have been disabled and will be disabled my whole life. The person with the temporary disability gets fawned over by her peers– including one peer who literally marches up and down the aisle telling all of us to help her.

So today, she gets the work from the bottom of her cart placed into boxes with pack slips placed neatly on top, and I get my work thrown on top of the boxes which are placed on their side on the top of the cart in a great big heap.

And once again, I ask my supervisor to help me find out if Stitch Fix has a policy in place to promote consistency between disability and medical accommodations. He promises me a chat later.

I go back to my table. A lead brings my next cart, and she doesn’t address my accommodations at all.

When the outbound manager walks by, I mention this to her.

And in the afternoon, I sit down with my supervisor and a manager and we discuss again:

  • how my accommodations have been inconsistent and I don’t receive communication about how or if they will change.
  • how other people with what appears to be similar accommodations receive “better” or “more” attention than I do.
  • how too many people are given the power to make decisions about how their peers will be treated
  • how disability is an issue for any workforce, whether a person has a disability, ages into a disability or has a temporary disability.
  • how Stitch Fix’s approach to inclusion for disability (and their ‘communities’ to support such efforts) focus on mental health and neurodivergence
  • how Stitch Fix has made it difficult for me as a person with a permanent disability, especially since I was moved from the job I was hired to do and they changed how our job performance was measured.

Tomorrow I am sitting down with the health and safety manager for our facility, as he will be moving to the Phizzy in Phoenix. Whether you call it favoritism or discrimination, my experiences have been frustrating. The company maintains that medical accommodations are extremely personal, cannot be policed by leadership, and rely on relationships between peers which assume people will do the right thing.

So, what if they don’t?

I have been working with the same people for more than a year. They know. And I feel like this work-it-out-amongst-yourselves approach has led to people claiming medical accommodations when they don’t actually have then.

Canada’s on fire and it’s looking like the apocalypse

Angel Ackerman Leave a comment

So, it’s on the major media outlets that Stitch Fix is closing two warehouses– or distribution centers as the press release called them– and we are on the list. About 375 people losing their jobs.

Meanwhile, forests are burning in Canada and our air quality has reached such terrible levels that we can not only smell the fire, but the daylight has turned the world into a sepia photograph of sorts and the particles can theoretically absorb into our bloodstream through our skin.

And I also found out via social media that Big Papa’s Breakfast Bistro had a little incident and will be closing until insurance companies can agree and repairs can happen.

And I didn’t get any good news… Gayle needs not one but two surgeries on her eyes for pseudoexfoliated glaucoma and cataracts. There’s an omission in the book that got stuck for two weeks in prepress at the printer and we need to do it again. And don’t tell The Teenager but the distributor has issue with her Tarot book. But I’m appealing their issues.

In the midst of all this, while knowing we’re in a strange limbo between getting laid off and not knowing when our last days will be or what severance packages they will offer us, we’re faced with an apocalyptic landscape.

Another Day at the Bizzy Hizzy

Today was Rainbow Pride Day at our warehouse, with each department wearing a color to support our LGTBQIA+ peers. Outbound had the color red. I donned a low cut red bodysuit under pants, with a red embroidered bathrobe that everyone assumed was a kimono. I called it my cape. I also put on my red glasses.

I went in a half-hour early as my neighbor works the 6-2:30 shift and my car is at the collision center. I got an email from them today stating my car should be done Tuesday. It needs a new bumper. But then I got a text from the collision center an hour later saying that my car has been moved from the prep department to the paint department.

One of our leads approached me today to tell me that I write well, and I thanked her, and perhaps babbled too much at her. And plenty of people complimented my kimono.

We had a safety team meeting despite the bad news delivered yesterday, and we ended up eating doughnuts and bagels while discussing how best to move forward. What started as a conversation about resume building ended up in the zone of how to build a lucrative Only Fans.*

*The Only Fans idea was not suggested nor encouraged by our employer. It was merely a humorous discussion about how we might be able to get people to give us money.

Already, this is not an ordinary lay-off scenario. One of my friends, and I forgot if I’ve given her a nickname, has laid claim to the gong. Supervisors don’t know for sure if they can let her take it home, but if they can… Well, I might have to name this person “Queen of the Gong.”

We also debated what to do with all of the break room toasters. Stitch Fix has a lot of break rooms, and probably at least 20 cheap, double toasters that have rarely been cleaned in the last seven years, if ever.

Metrics for the day landed between 103 and 105 percent for me. I had 30 minutes of overtime and 45 meetings of doughnut meeting– which means I needed to do about 127 fixes to reach 100%. I did 131.

Walking into a birthday party

Angel Ackerman Leave a comment

I returned to work today, after a month and two days away from the Stitch Fix Bizzy Hizzy.

My blood pressure started normal– which has been unusual– so I almost didn’t have my morning coffee. But it wasn’t quite 5 a.m. and I thought that I should find out how much caffeine does impact my blood pressure.

I went for my blood test, and my phlebotomist asked questions about working for Stitch Fix, and when I answered them, she initiated a conversation about how striving for a career isn’t as beneficial as we all once believed. She pointed to the medical industry. “It’s not easy. Everyone’s burnt out.”

I’ve said for years that I’m tired of the stress and I’m tired of an employer benefiting from my creative energy. I told her about my little side business and she nodded knowingly.

When I arrived at work, I found my name on the morning head count and went to find my table. My usual table. My boss stopped me and said he thought they changed my table, which another supervisor confirmed, but then someone was at the new table, so I was sent to my regular table.

“Welcome back,” she said. “Some things never change.”

“Well,” I replied, “they did paint the bathroom.”

Much to my surprise, they raised my table to the height I requested so that was amazing. And Southern Candy was across the aisle from me!

My entire day was delightful. It turned out the Bizzy was celebrating its 7th anniversary with a birthday party, pizza and cupcakes. The team got new, vibrant tie-dyed t-shirts and wore them for photographs. A lead brought one to me and I put it on over my existing t-shirt to join the crew.

I made more than 100% on my numbers, which no one expected me to do, and I was pretty proud of that until one little five minute interaction with someone who was “dealing with the rejects.” Now, I’ve had interactions with this person before and it’s the one person in the whole warehouse who lacks diplomacy in her people skills.

And the funny part of what I’m about to type is that in my previous interaction with her, about six months ago, her complaints about my work were quite similar.

She tossed the box on my table. She might have dropped it, but it seemed like she was throwing it with emphasis.

“I’ve had to deal with six of your rejects today,” she said.

I was embarrassed, and running through everything I might have done six times. I’d completed 100 boxes at this point.

“I’m sorry,” I said. “Let me see.”

She moves aside and points dramatically at the fix. “Your sticker is off center.”

“I can redo it,” I said and reached for the package.

“I’ll rewrap it,” she snapped at me.

“I’ll be more careful,” I said. “But it’s my first day back today, so I must have turned it and not noticed that it was off center.”

“Well, you have to go slower.”

“If you see anything else I need to be aware of, please let me know,” I said.

And she left.

I don’t like the way she handled the interaction. As a figure in a position of authority, she did not have to wait until six of my boxes had such a rookie mistake to mention it to me. Maybe, if she’d mentioned it at box three, she wouldn’t have been so annoyed with me. I know why it happened– and why I didn’t notice– and I spent the rest of my day being ornery about my sticker placement.

I don’t mind feedback. I love being told how I’m doing. Here’s another way she could have approached it: “Hey, Angel, I’ve been fixing rejects today and several of yours have had off center stickers. Can you address that?”

Words matter.

My pain was terrible but Southern Candy’s soup was delicious

Angel Ackerman Leave a comment

I have made some amazing meals this weekend, all while trying to adhere to a lower sugar, lower salt, lower caffeine diet. I can’t even remember Friday, after I wrote last, but suffice to say, it happened. Gayle, my dear friend and art director, said she would bring me a wrist blood pressure cuff when we had our Parisian Phoenix meeting on Saturday. (Which, since that meeting I have built a rather cumbersome but functional direct buy web site if anyone wishes to buy books. Click here. I could really use some support, and some reviews, as the expenses right now are racking up quicker than the sales.)

Oh wait– I remember Friday! We were moved to inbound processing at work and I left feeling achy and crooked after tagging shirts and pants all day. Andrew at the gym led me through a tough upper body workout with more cardio than I enjoy after work,

I went for my blood work Saturday morning in the bitter, bitter cold (and found out Sunday morning that everything, even my vitamin D and my iron, are in healthy ranges. My LDL did get a cautionary note at 105, but since it was 107 last year and 109 the year before that, I think it will be under 100 soon.

When I got to Panera I ordered a large fountain drink and a cookie– I had perused the menu in the app the night before and had determined that the oatmeal berry cookies was the lowest calorie, lowest sodium item in the place. And the coffee, well I love Panera’s iced coffee and if we had one closer to my neighborhood I would be a member of the sips club.

I have limited my caffeine intake to one cup at 4:30 a.m. so since my blood work Saturday was fasting, I skipped morning coffee in favor of this iced coffee. The cookie, by the way, was amazing. It even had dried blueberries. It was a fair better option than any of their scrumptious breads since the breads are all laced with salt.

And I was good and did not refill my coffee.

After Saturday’s meeting, I did a lot of work, some reading, some dishes and laundry (including watching Minions: Rise of Gru while folding wash). My blood pressure seemed to be coming under control.

On Sunday I felt something in my lower back and hip. So I tried to take it easy but still do some chores around the house and bad web design for Parisian Phoenix.

I woke up today and I felt stiff but okay. I arrived at work, and within the first few minutes I knew I was not okay. By the end of the first hour I was down to 96% on my performance and my left side was burning. I made it through the day, but it was hard. And annoying. Because it’s probably been six months since I experienced pain like this.

But work had one extremely bright spot– Southern Candy made stuffed pepper soup. She brought in a massive batch of this stuff so a gang of us could have it for lunch. It was amazing! I had two bowls. It hit the spot after these bitter cold days.

It’s 6 p.m. now, and The Teenager made the Crabbiless Crab Cake recipe from the Imus Ranch Cookbook for dinner, an old family favorite. And I allowed myself some Coke Zero. My first Coke Zero in nearly a week.

I didn’t get as many steps in and chores done as I would have liked today, but I’m hoping to feel better tomorrow.

What I ate today:

  • 4:30 a.m., one cup Supercoffee with half and half
  • 6 a.m., first breakfast, Kind Breakfast bar, oatmeal peanut butter
  • 8:30 a.m., second breakfast, Fage Greek Yogurt with honey, apple slices
  • 11:30 a.m., lunch, two bowls stuffed pepper soup
  • 4 p.m., about 12 ounces of Coke Zero
  • 5:30 p.m., two Crabbiless Crab Cakes
  • 6:30 p.m., Yogi honey lavender herbal tea

(and about 56 ounces of water)