As I am part of the Amazon Vine reviewer program, we get a lot of packages. I spend about an average of an hour every day opening packaging, checking out products and updating what items we are ready to review. The Teenager had a moment of brilliance, and created a package-opening station in our sun room– a garbage can for packing materials, a recycling can for the cardboard once I’ve broken it down and I set my Stitch Fix tool bag on the sill. It contained my ceramic knife, my safety box cutter, a sponge/eraser and my fingerless gloves among other little items like pencils.
The safety box cutter migrated to my desk. My Stitch Fix branded fingerless gloves ended up on the floor.
But on Monday, when I went to open a pile of packages, the clear bag of tools was gone. Just gone. My guess is that it fell off of the window sill and into the garbage can when The Teenager took out the trash, and it looks like it did it before she changed the trash as the trash can is empty. And the trash has long been carted away.
It’s nothing important. But the loss of the small cosmetic-bag-sized collection of tools from the warehouse made me pause and dropped me into a sadness, a grief, that I did not anticipate.
You see on Friday, on Friday it will be six months exactly since I left the Stitch Fix Bizzy Hizzy. I have had many interviews, many hopes and still put out many applications. In my heart I still hope to make my small publishing services and book publishing operation a success and live off that, but unemployment will end very soon so the reality looms.
I still believe I can succeed.
I did not anticipate the way the universe seems to be saying, “it’s over. It’s really over. Do not cling to these thoughts and items you clung to in the warehouse.”
I have a few friends who I have kept. Many other people I had hoped would stay in touch and it doesn’t seem to be happening, but life goes on.
I am so surprised by the depth of my sadness at losing a ceramic box cutter and a spongy eraser thing.
But sometimes you really, really have to let go to move on. And in my opinion, the universe or “God” or whatever creative power you believe in, kicks you in the ass to make you do it.
So one of the products I’ve reviewed is a pack of French motivational stickers– and if you know me, you know I adore the French language. These stickers make me happy and I am plopping them onto my computer and my calendar.
Another was a small message board that I have set upon my desk and I periodically change the quote and my goal is to post quotes from my clients, because my clients and authors are the people who keep me going.
Joe recently ordered a lot of hardcover books for the upcoming Pennsylvania School Library Association conference and when he asked me how much he owed me… well, it was a nice chunk of money, ending in $6 and some off change. He immediately texted that he would get me the $6 soon and for some reason that made me cackle. So I put it on the board.
And then, more recently, I had to announce the discontinuation of my “friends and family” rate for clients and one of my clients sent me a long email supporting my decision because I am not running a charity, he said, and I need to keep a room over my head, gas in my car and (my favorite) Panera coffee in my belly. So I added his quote, “You deserve to have an adequate income,” to my board. (I also placed the board beside my enormous “I’m kind of a big deal” mug and my silly jellyfish aquarium lamp.)
Last week created a lot of stress for me. Good stress I guess because clients all needed things and checks are coming in this week. But it also taught me that I really need to protect my sanity in this endeavor.
Today, I took the checks to the bank, deposited some cash payments from clients, and took my neighbor who just had cataract surgery to run errands. We visited the municipal building, which I had only ever seen the council chambers. That allowed me to view a few Wilson borough artifacts.
The Western Addition of the City of Easton, a blue print map of building plots available, dated 1893, hung on the wall. It was indeed blue, like the slate blue of an old fashioned chalkboard, and it showed what would later become Wilson Borough.
This week was hard. I thought it would be different.
So, last week 100 people got laid off. There was fanfare. We left at 9:30 a.m. with pay for eight hours. Supervisors, process leads and managers lined the walkways and wished everyone (even those returning to work on Monday) goodbye by name. There was hugging and frolicking, crying and laughing.
This week, because they laid off 100 people last week, we had to work every second of the 40-hour work week unless we took voluntary, unpaid time off Friday. And how much time depended on your department, whereas the week before everyone in the building left at the same time.
So a lot of people from support left after 9:30 a.m., returns left at 10:30, inbound left at 11:30, and QC left at 1:30. And leads and supervisors just disappeared throughout the day. One manager wished me well and said goodbye at 7 a.m. Which was rich, considering what happened at 6:30 a.m. But I will get to that.
There were only 15 of us laid off yesterday. I know numerically why 15 people are significant, but when 100 were let go the week before and then 15 each week for several weeks following, it really (in my mind) makes a statement of how impersonal and how meaningless each person is in the eyes of the company. Why not make it another large group? The psychology of realizing you are one of 15 people that the company picked to leave on this Friday, it’s awkward.
Because you’re singled out of a large group.
Now, imagine you’re me. I know I speak up when no one else will, and I know I have challenged the thought process of my leaders. I try to frame everything with logic, to explain why I’m challenging what I’m challenging, but in the end, some people don’t don’t like to reach beyond their comfort zone. And often they just don’t know what to do to fix it, or they feel helpless or they feel attacked.
Yesterday I reported to my assigned station, which has been changed over the course of the week because with the reduction in staffing we have new work patterns. And I told one process lead that I didn’t care where they put me for the week, as it’s only the last week and I don’t feel pressured to challenge my physical capabilities to meet metrics. Most people had stopped meeting their numbers on purpose.
So, on Friday morning, I reported to my table– which for the record, is a table I hated, but no one asked and I just sucked it up and did my job– and I noticed… No one else came near me.
It was my last day. And I think I might have been the only person in my little unit leaving that day (that didn’t take the day off) and now… I realize… there is no one else on either side of my line. I have no shipper, there’s no work for others. They moved everyone else and just left me there. This means all of my work will just sit on the empty line until someone moves it.
Probably because they know I have issues physically and struggle with table changes and more importantly, I have a big mouth.
I feel completely on display. I feel singled out. And at this time, other people are looking at me wondering why I am standing in the middle of a closed line. In the middle of a wide open space. Like there’s a big open field and I’m just standing there. By myself. On my very last day with the company.
And I’m thinking to myself, “See– even on your last day, you’re not part of this group. No one cares about you. You’ve seen how they treat their friends. You are an outsider and you always will be.”
My heart rate is 150/beats per minute. I’m starting to cry. I email my supervisor (although I know what needs to be done, and I will do it, but I want their to be a record, even if fleeting and electronic, a written record of the things that have happened to be because I have a disability).
I walk back to a process lead, and I said, while trying not to hyperventilate or scream or cry, “I know you probably think you’re being nice, and helpful, by not making me move, but do you have any idea how it feels to be isolated and on display on my last day here? I don’t care if it’s high or low, on the left or on the right, please find me a new table. Any table. With the group.”
And I told them– because now a group had assembled– that I would be back after I went to the restroom to collect myself.
I was told to pick any table available, and I said I would grab the first one I saw. And I did.
And that’s where I was when the boss walked up less than an hour later to say goodbye and said she hoped I felt better about everything about talking with everyone throughout the week. And I said no, I felt worse and I just wanted this day to be over. And that I didn’t blame any people, but that as we all know, every company has room for improvement and this is an area where changes should be made and I had hoped to advocate for that change. But I failed.
Or perhaps more accurately, I ran out of time.
This is why more people don’t speak up and advocate for themselves, because it’s hard. And it drains you more than you think. I only did it, at first, because my employers made changes that made me fear I would lose my job if I didn’t.
But I lost my job anyway.
Let’s return to the story about departure. Most people VTOed (accepted the voluntary time off without paid) except for those of us who knew this was our last paycheck and we needed every dime. And when we left– there were no supervisors, no leads, no managers. There was no fanfare. They just let us walk out the door.
Because the critical mass had left the week before.
And we were just a handful of random people that didn’t matter.
At the Stitch Fix Bizzy Hizzy, the facilities crew is quite literally taking the warehouse down around us as we do our jobs. Bits and pieces of the warehouse are literally left on a “free” pile for employees to cannibalize– plexiglass, craft paper, pvc pipe, stickers, lanyards, pins. You never know what bits and pieces will turn up on the pile.
This week started early dismissals, where they let us go while paying us for the whole day. They already diverted the bulk of our work to the remaining warehouses– the Hoozy (Indiana), the Phizzy (Phoenix) and the Breezy (Atlanta). The company didn’t expect so many of us to stay so long. Tomorrow we have our final employee appreciation luncheon.
Today we received tickets for a raffle for some of the larger items left and some random prizes (outdoor chairs, air fryers, speakers, a shop vac) and furniture, decorations, and a bidet. They set up the items in the back of the warehouse, where we crossed an empty central zone where the facilities team has been stacking empty work tables, unneeded conveyer belts and pieces of racks in large cardboard gaylords.
And even amid this, and as I interview for new positions that range from professional to freelance to more warehouse work, I struggle to make my numbers. I almost wonder if my body is saying, “What’s the point?”
And today I realized, as we still struggle with “us against them” mentality in a warehouse full of cliques, that everyone is eager to help a friend with a temporary disability– like pregnancy, childbirth, surgery, an accident or an injury. But if people are asked to help a stranger or a peer with a permanent disability, especially if its something alien or scary to them, some will be reluctant or resentful. And some, if faced with someone who may have an invisible disability, will behave in a manner that is judgmental and without grace.
So, as I step into another sad day in our warehouse, I ask all of us to extend grace and kindness wherever we can.
This week presented many challenges. Monday I was hurting, probably from too much computer work during my 10-hour weekend editing sessions each day. I survived Monday, but barely, only to learn that Tuesday I would be moved to a different station in the Stitch Fix warehouse.
Change is never easy– but in this particular instance, as a person with a documented disability and doctor-derived medical accommodations, I struggle in my normal environment to perform at the same level as an ordinary employee. And that’s my job, to do the work, with a reasonable amount of help.
The main consideration used by management to determine assignments on the warehouse floor is table height. Is the work surface the appropriate height to match the ergonomic needs of the employee? In my case, my performance also relies on which side of the line I am on and who is “on support” that day. I work on “the B side” which does not mean I am not a radio song. It means the conveyance system that moves the fixes to the next stage of the process is on my left side.
I rely on my left side for balance. Therefore, to minimize potential issues with my hip and ensure my balance and stability, I need to work on the side where I turn to the left to put my boxes on the line.
My original table assignment for Tuesday was on the right, or the A side.
Requesting a B-assignment got me moved from line two to line four, which meant I would no longer have my regular support team. (That’s the role of the people who deliver work and supplies to those of us who fold the clothes.) I have been told that it’s my job to remind these folks of my medical needs. And they don’t always like that. So it makes me uncomfortable. Because in my view, it’s not my job to tell someone else how to do their job.
And to make matters more fun, it’s up to the individual to decide how to provide my accommodations. The deviations are small, but the impacts are major. The cart typically arrives with eight fixes on four shelves, with five to eight boxes lying horizontally on top of the cart. Most people move the boxes (I often take them) and pile the work from the bottom of the cart on the top. Some people even put the fixes from the two bottom shelves and place them in boxes on top.
I don’t even ask that pack slips be placed with them. I have myself trained to flip them to match the new order. Which confuses everyone but me.
This particular day, my support person, who I believe is a delight, so this is no reflection of who she is as a person, decided she would place the clothes around the boxes without moving the boxes at all. She tucked them all over the boxes. Which meant if I moved the cart to my station or reached for the boxes, the clothes fell on the floor. How does this help me? Keep in mind– I go through three carts an hour.
I eventually complained to a supervisor and said something like this:
“I know it’s too late now, as we’re closing, but there really should be a system in place where Stitch Fix defines what the accommodation is for the doctor’s orders, because it really shouldn’t rely on individuals who don’t understand the disability. And maybe it’s a violation of privacy, but those of use who need the extra attention should be arranged together so support automatically knows if we’re in that section, we have an accommodation and it would also cut down on people requesting accommodations when they haven’t done the paperwork.”
The supervisor said that was a great idea and lamented that I hadn’t mentioned it earlier. I didn’t mention it because it’s basic logic.
Somehow, I survive, and I make numbers. My body is so twisted I can feel that if I move wrong I’m going to pull a muscle in my lower back. But it’s okay because I have the chiropractor on Wednesday.
And then I get the table from hell on Wednesday. It’s the right height, right side, good support people. But it’s a front-of-the-line table, so I have to keep pushing the boxes toward the end. The fan keeps blowing my pack slips, which means I need to tuck them under my craft paper roll instead of on my laptop keyboard. But I keep forgetting, which means every cart I repeat chasing a paper, and tucking the others under my craft paper roll. My scanner keeps disconnecting from my computer. And if I need to go get a large box, which is common now as we are transitioning into winter clothes, I have to walk to the back of the line to get it.
These things add ten to thirty seconds to every fix. That’s 40 minutes over the course of the day. And I finished at 91% which is bad enough to get me a warning. And so I’m stressing, which tenses my muscles, and since my neurological condition already creates issues with my muscles not relaxing just makes everything worse.
And midday, the leaders got out an inflatable beach ball so every one could bounce it around to each other. That upset me more because I don’t have time to have fun. How dare they think I might be able to survive this and have fun?
Nicole Jensen of Back in Line Chiropractic aligned my lower body and stretched out my legs and I left her able to stand up straight and move my legs without stabbing pain.
This is where the difficult mental part of disability takes over. It’s so much easier to give in, to rest, to eat ice cream and watch TV and be done. But I knew my body needed to stretch and move in order to correct whatever issues had been caused by my misalignment and muscle tightness.
My brain and my muscles don’t have good conversations– so it seems like I can to manually perform a motion for a while to teach my body how to do it, even if that is reminding it how feet go or how a gait is supposed to work. That’s why I go to the gym. Not just so someone forces me to exercise, but also so someone can make sure I am using body parts correctly.
But I have to tell you, I dreaded going to the gym. I had been in pain all day. I wanted to take a hot shower and go to bed.
Andrew texted. He had a situation at work. Maybe the universe thought I needed a break. When Nicole works on me after such bad body pain, I’m often achy the next day.
Then Thursday went fine. Great even. But the pain crept back Friday, not nearly as bad but it took me most of my day to get my metrics at work to solid ground. And Friday night I went to the gym, and despite how I was feeling, I had fun and did well with some heavy weights.
I made some salmon and trendy smashed potatoes with vegan tzaziki sauce for dinner and the Teenager loved it. I fleshed out the writer’s proof for the erotica book. And went to bed feeling like I had been successful.
This morning I got up, discovered I had low blood pressure after I took my beta blocker (oops) and had a light breakfast– coffee with PB2 and cream, PowderVitamin Electrolyte Powder Plus in strawberry cucumber and these breakfast biscuits from Olyra. I thought they’d resemble a Reese’s peanut butter cup or a Tastykake Kandykake.
They were hard, dry and the peanut butter cream was minuscule and didn’t even moisten the cookie. Terrible. And I love their yogurt breakfast biscuits so how could this taste like someone managed to shape chocolate-flavored protein powder into a cookie?
Anyway, the moral of the story is: sometimes what you can achieve one day is much less than what you achieved on a different day.
So, it’s on the major media outlets that Stitch Fix is closing two warehouses– or distribution centers as the press release called them– and we are on the list. About 375 people losing their jobs.
Meanwhile, forests are burning in Canada and our air quality has reached such terrible levels that we can not only smell the fire, but the daylight has turned the world into a sepia photograph of sorts and the particles can theoretically absorb into our bloodstream through our skin.
And I also found out via social media that Big Papa’s Breakfast Bistro had a little incident and will be closing until insurance companies can agree and repairs can happen.
And I didn’t get any good news… Gayle needs not one but two surgeries on her eyes for pseudoexfoliated glaucoma and cataracts. There’s an omission in the book that got stuck for two weeks in prepress at the printer and we need to do it again. And don’t tell The Teenager but the distributor has issue with her Tarot book. But I’m appealing their issues.
In the midst of all this, while knowing we’re in a strange limbo between getting laid off and not knowing when our last days will be or what severance packages they will offer us, we’re faced with an apocalyptic landscape.
Another Day at the Bizzy Hizzy
Today was Rainbow Pride Day at our warehouse, with each department wearing a color to support our LGTBQIA+ peers. Outbound had the color red. I donned a low cut red bodysuit under pants, with a red embroidered bathrobe that everyone assumed was a kimono. I called it my cape. I also put on my red glasses.
I went in a half-hour early as my neighbor works the 6-2:30 shift and my car is at the collision center. I got an email from them today stating my car should be done Tuesday. It needs a new bumper. But then I got a text from the collision center an hour later saying that my car has been moved from the prep department to the paint department.
One of our leads approached me today to tell me that I write well, and I thanked her, and perhaps babbled too much at her. And plenty of people complimented my kimono.
We had a safety team meeting despite the bad news delivered yesterday, and we ended up eating doughnuts and bagels while discussing how best to move forward. What started as a conversation about resume building ended up in the zone of how to build a lucrative Only Fans.*
*The Only Fans idea was not suggested nor encouraged by our employer. It was merely a humorous discussion about how we might be able to get people to give us money.
Already, this is not an ordinary lay-off scenario. One of my friends, and I forgot if I’ve given her a nickname, has laid claim to the gong. Supervisors don’t know for sure if they can let her take it home, but if they can… Well, I might have to name this person “Queen of the Gong.”
We also debated what to do with all of the break room toasters. Stitch Fix has a lot of break rooms, and probably at least 20 cheap, double toasters that have rarely been cleaned in the last seven years, if ever.
Metrics for the day landed between 103 and 105 percent for me. I had 30 minutes of overtime and 45 meetings of doughnut meeting– which means I needed to do about 127 fixes to reach 100%. I did 131.
I’m a little glad The Teenager drank all the soda in the house, now there’s not even a splash of Fresca left for me to use as a mixer for the tequila or rum.
But let’s not get ahead of ourselves.
I slept in today (5 a.m.), finished editing Julian Costa’s upcoming book, and starting writing a new memoir that I’m working on for a new Parisian Phoenix author.
Apparently there are Canadian wildfires causing smoky air quality in our region. Which logistically doesn’t make sense.
I took my car over to the collision center for a new bumper, which I’m told could take up to a week and a half. The Teenager drove me to work after, and I think I arrived at the Stitch Fix Bizzy Hizzy warehouse by 10:10 a.m.
But when I walked in the building– from the moment I arrived– things felt wrong. And when I made it into the door to the main breakroom, I knew there was bad news afoot. Very bad news. The room felt dark. It was crammed with all of us. And I heard the door to “P&C” open (People & Culture, that’s the politically correct term for HR) and one of our outbound managers was there. She’s one of the day people. But I had to have answers, because even she seemed solemn. And she always has a smile.
“Did you just get here?” she asked.
“Yes,” I whispered.
She motioned me into the vestibule. “There’s no easy way to say this, and I’m sorry you didn’t hear it from [our building manager] but the Bizzy is closing in October.”
“So,” I replied, “should I go clock in?”
She nodded.
I crept through the breakroom. Some people were sobbing, associates and leaders alike. Some of the toughest people I’ve known were fighting tears. Some people went home. My direct supervisor had red eyes and am expression that looked like someone had knocked the air out of his lungs.
“Are you okay?” I asked.
“I’ll be okay,” he said, unconvincingly.
“You look so sad,” I said. “I feel like I should hug you.”
“You can hug me,” he said.
I gave him a tight embrace.
We were told that we will get our individual separation plans next week. Those who stay until the end will get severance. The Dallas facility– the Dizzy Hizzy– will close a few months after ours. The Bizzy opened seven years ago, and yesterday it was announced that we won the network competition. This is one hell of a prize. Our warehouse is the smallest in the network, cramming merchandise in a space half the size of the newer buildings. Our lease expires this year, so what we gain for the bottom line in shipping rates, we must not have the flexibility of the newer spaces.
I’ve loved my job at Stitch Fix. I love many of my work colleagues. I appreciate how much the company does to keep our health insurance rates low and our other benefits perky.
But this is a blow.
I think of the supervisor waiting for major surgery. The people close to retirement. The couples where both parties work at Stitch Fix. The pregnant women.
I think of myself, my service dog, my financial worries, my disability, my mental health, my future. I haven’t recouped enough of my losses from my recent health scare and hospital stay to approach this with security.
And Louise is getting adopted this weekend. It may be time to give up Touch of Grey and Canyon to other fosters who can afford them.
I have four months to figure out how to make Parisian Phoenix solvent– or face another transition to another job.
The animals are all eating dinner. The Teenager has gone to care for her last client of the day. I am emotionally wiped out from all the events of the day, or the week, or maybe the last couple weeks. My friend from work, a beautiful and sassy Puerto Rican woman whom we shall call Spicy (because of her outspoken Aries nature and her abundance of passion), told me I should go home and drink some tequila.
I’m still waiting for initial contact from the insurance company of the person who hit me Friday night after work. Unfortunately, I did hear from my insurance company about my six-month-bill due next month. It doubled in cost to more than $3,000. I’m just flabbergasted.
I always have a lot on my mind and a lot of responsibility on my shoulders, and I know with my volunteer work, I put a lot of the pressure on myself by saying yes to things.
I visited my chiropractor after work, actually having left early because someone else must have booked my 3:45 appointment. She believes my current issues probably stemmed from the change at work, and started with my back and then effected my hip.
Part of me wants to write this post and submit it to the online social media forum for people with disabilities, The Mighty, because I want a conversation, but I also don’t want to risk exposing myself to issues with my employer.
So, let’s see. Summary: I work in a warehouse folding clothes. I completely disclosed my disability to the person hiring me. This was more than two years ago. In the last year-ish, we’ve had our jobs changed, our shifts changed twice meaning we’ve worked three different schedules in that time, and a recent change (December 2022) in how they measure our performance.
But, you might think, how many ways are there to count how many clothes you fold in a day?
Well, when I was hired, they took the average of how many clothes you folded over the week. If the goal was 100 a day, then if you got 98, 100, 100, 102, 100 you passed the week without incident. I succeeded with this system. I might have several days at 102 or 103 and then a day at 95. And as long as you were consistently about 90 nobody cared. Realistically, my numbers were probably 90, 98, 100, 100, 105.
Now, we work in series of 20-day blocks, and we’re allowed to miss 100 twice in that block. They look at every day independently. I knew I could not reach that expectation. I asked my neurologist to fill out accommodations paperwork. My company has been fantastic working out accommodations for me– but what to do about the days I’m more crippled than usual?
To address this, I applied for intermittent FMLA leave. The company that administers it first granted me six hours every six months. So, I did a new set after talking with my examiner, and despite my listing weekly doctors’ appointments I got the equivalent of one day a month. And because I’ve been experiencing such issues lately, and with my almost cardiac scare last week, and my service dog appointments, I have no paid time off left. I will not have that time replenished for about a month.
That brings me to the present. So, even though I did 100, 100, 110 and 90 last week, I’m already one day down. Then they moved me to a different department Friday, and my body doesn’t handle change well.
Monday I did 86% while in complete discomfort and periodic intense pain. Yesterday I did 93% while in moderate pain. They wrote me up with a first warning today. Apparently each warning comes with a month of focus on an improvement plan, during which they lower expectations. I’m told I only have to hit 90%. Today I think I hit 95%. I can’t say exactly because I had an emergency preparedness training, a safety committee meeting, a sit-down with my boss so he could administer my warning and I left early for a doctor appointment.
When I signed the paperwork, I mentioned that my lack of performance is a direct result of issues stemming from my disability which may or may not have been caused by the change in my working conditions on Friday.
I’m trying to do everything right. But it’s damn hard and I’m damn tired.
Now… the questions I wish to ask and address do not relate specifically to my company or my boss. I think the situation I am facing mimics what we see in the medical industry as well. We no longer live in a society where doctors and bosses have the power to make individual decisions.
In the interest of fairness and preventing discrimination, we have blanket rubrics that determine how every person needs to be treated. My boss knows I work hard, and he knows I will come through in the long haul. His sidekick who interacts with us all on the floor has a disability himself.
And it’s not like I was hired last week. I was hired more than two years ago. And that person who took a chance on me? They got rid of her in well-publicized lay-offs.
Apparently, they have four rounds of warnings before you “separate.” But if I recover from this current cerebral palsy episode of malfunctioning body parts, hit my numbers, and then experience something similar in a couple months, do I get another first warning? Or does it progress to second? Do I care if they “separate” me? They changed the job I was hired to do into one I cannot do, and I can’t do it because of a disability they know I have.
This is when I also mentioned that I only intend to use that leave time for unexpected occurrences. That when appointments are scheduled I will continue to used my paid time, my unpaid time and voluntary time off when offered.
The advice I was given was to have new papers filled out (the third set in as many months) requesting a full week of time off every month. That implied to me that only answer is to call off when I have any sort of discomfort– because if I show up in the building and leave when I’ve already fallen behind that will count toward my misses. But I have no paid time left, and my official leave only covers one day a month.
And sometimes the motion of the day resets my misfiring muscles.
Part of me is done fighting. I love my job. I love the company. I do hate my current schedule. But I like the routine of it all, I like that it leaves my mind free for my own endeavors. If I did give up on striving to meet the standards, I wouldn’t quit. I would still give as much as I could until the end.
But I just keep asking: when do I give up? Will I ever reach the point where I can do my job without hurting myself and will they ever reach the point where they stop upending the process of what we do? I don’t know the answer.
In better news, our neighbor brought us a fresh fruit arrangement. Which the Teenager and I devoured.
In case I forget to say later (it’s only 5:30 p.m. and there will be tequila in my future):
My blood pressure has been damn near perfect.
What I ate today:
4:30 a.m., one cup Suprcoffe coffee, dark roast, with half and half
6 a.m., first breakfast, Kind Breakfast bar, oatmeal peanut butter, banana
8:30 a.m., second breakfast, plantain chips,* peanut butter
I have minimal patience for people who get stuck, accept it, and then complain about it without striving for change. But don’t worry– this isn’t a post about other people, it’s a post about me. Because the flip side of those who prefer “victim” status and inaction is when you do things and it’s not enough.
I have a funny conversation with my amazing chiropractor every time I see her. Whether I’m feeling good or bad, there is always so much chaos in my life that I have trouble labeling what helped or hurt the most. That’s probably one of my character flaws. If there is chaos, I dive right in. I say yes to help before fully considering the impact on my own life or those close to me.
Since December 12, my supervisors at my warehouse job have been trying to meet my new workplace accommodations for my cerebral palsy. This move for accommodations, on my part, was not spurred by a change in my physical condition, but my a change in how the company measures employee performance. Since I have been with the company for more than two years, experience has shown that I cannot meet the new standard. It took me about a year to consistently hit the previous measure.
My neurologist, who is also a physiatrist, and I adore her, literally wrote, “limit bending/crouching as much as possible to improve endurance.”
And so, during the course of the last several weeks, I have made most of my metrics with the support of the other staff in bringing me work that doesn’t require me pulling it out of shelves near the floor. We’ve slowly moved me to a work station near the back, so the support staff bringing the work doesn’t need to look for me or drag the work everywhere. We found a work station the right height and that directs the completed work to the left so I don’t have to stress my right hip.
This is after two weeks of a different table every day. Setting up a work station at the end of the day with supplies and my work to start the next day only to be moved somewhere else and given “standard” work in the morning. This is after the stares of my coworkers who are not on my team, as they linger around my work station wanting to figure out why I’m getting special treatment but unwilling to ask questions.
Until one of the nicer people, who still has the attitude of the others who don’t take kindly to us outsiders who originally came from second shift, offhandedly says, “because you have a real disability, right?”
I’ve been working hard in the gym, and set some new PRs on my weights, and since my holiday workouts my hamstrings have been super tight and spasming. The last time I did legs I probably overdid it. But everything was moving so well and I felt so strong so I hope this discomfort is my body trying to build new muscle and new connections with my nervous system, Because that’s my disability– my nervous system doesn’t communicate correctly with my lower body, making it impossible for my brain to tell my muscles to relax.
I don’t know if that’s why my mid-section, as in lower back and hips, has so much discomfort and burning pain, and why my legs ache. That workout was on Saturday morning and it’s Wednesday now. Maybe I’m being punished for binging Fleischman is in Trouble on Hulu for New Years or maybe I’m inflamed because I’ve been living on Christmas cookies and cake.
Who knows? But yesterday was hard and I couldn’t reach my feet or the floor and today I’m having more trouble bending. I see the chiropractor after work, so maybe she’ll have answers. I also forgot to wrap my toe yesterday. That meant that in addition to basic mobility issues it felt like someone had a knife in my toe all day.
But I hit my numbers, even did two extra, and set up my table with about 90 minutes of easy work and new rolls of supplies. And then I received work that I was being labor-shared today. And that has me upset and anxious. I’m folding clothes, just like I normally do, but today I’m supposed to do men’s clothes instead of women’s.
Last time I worked in men’s, it was awful. The clothes are bigger than I am and they don’t fit in the boxes, because the boxes are the same size of the women’s boxes but men have bigger bodies and much bigger feet. Plus, will they honor my accommodations? Will they put me on the left?
It took three weeks to get things comfortable for me in my own department. And my biggest fear is, when I return to my department, I’ll have to start all over with them.
Meanwhile, in the good news camp, The Teenager and I visited some friends last night so she could learn how to change her own headlight bulbs in her car and then she took me out for food. She might not believe me when I say it, but I really do love these small moments with her.
In other thoughts, when I get through my current financial straits (I have $3.92 in my checkbook and a $700 medical bill, the garbage bill is rumored to have gone up 200% and I’m still paying off my new ceiling and new computer), I really want an Apple Watch. I wonder if it could do a better job tracking my mobility and my activity. I’m really curious what all that clothes-folding counts as.
I had a mammogram scheduled for this morning with my “regular” radiology tech. I went into work late, which meant I could sleep in and isn’t that the best way to start a Monday morning? At five a.m. I woke and starting cuddling my foster cat, Tripod Louise, debating whether or not I should get up. I normally rise for work at 4 a.m. so I have time to do Parisian Phoenix stuff or creative writing before clocking into my shift at 6:30 a.m.
But as I lay there at 5 a.m. today, I realized that I had set up the delay feature on my amazing coffee pot, and yes I still adore my Ninja K-cup, travel mug, and standard carafe brewer. I had coffee waiting in the kitchen. If I waited much longer it might not be fresh. If I fell back to sleep, it might not even be hot.
I fed the fat cats their weight management food and went downstairs where I promoted my latest idea, the photo scavenger hunt book. Check Parisian Phoenix’s submission page for more info.
I arrived at the hospital for my mammogram at 8:05 a.m. I went into the lobby and grabbed my registration number. Luckily it was two away from the last number I heard called. I started rooting through my purse for the doctor’s order and found it crumpled and stained with coffee.
A Dose of Anxiety
While I don’t normally suffer from panic or anxiety, when my stress levels increase I am prone to physical sensations of anxiety. And I had forgotten how stressful I find doing any outpatient procedure at the hospital. Grab a number, sit in the main lobby, go to the registration office, go across the hall to radiology, check in at radiology, get called to mammography, traverse the hall, get changed, go into the mammography suite, chat with the tech, get smooshed.
It’s a lot of steps in rapid succession. I could feel my hard pounding and had to keep inhaling deeply through my nose to keep my chest from closing up.
Was I nervous? No. Afraid? No. Shy? No.
It was pressure. I felt rushed and out of control.
Building Up Another Woman
Once in the mammography suite, I learned my favorite tech would be retiring in eight days and staying on per diem because if she works one day a month she will maintain her medical insurance.
I told her I was happy for her, but also disappointed, because she did my first mammogram and she always made me feel comfortable. I told her I’m sure she helped a lot of women and that I hoped she enjoyed every minute of her retirement.
She called me sweet.
And she remembered me by my tattoo. Which is on my breast.
Foster Kitten Jennifer Grey and Bean the Dog
When I left the hospital, I got the sweetest text that our foster kitten Jennifer Grey (who moved to the Teenager’s room last night for better socialization) is adjusting well.
Forgive me, but I’m finding myself too exhausted to continue,
so from this line down, I am writing about Monday on Tuesday
4:30 a.m. Tuesday, drinking exceedingly strong coffee as prepped on the delay setting by the Teenager.
Measuring Challenge at Work
My anxiety from my hospital visit followed me to work. I clocked it 9:07, which made it hard to do the math of where my numbers should be for the day, but I settled on a total of 85 fixes. And I hit 85 fixes. I was at a table on the right, not my regular table on the left, which meant a subtle shift of balance and more pressure on my right hip. The warehouse outbound supervisor herself brought me 22 refixes, or the work already in a box, which were pivotal in keeping my numbers where I wanted them.
I heard rumblings among my colleagues that no one is hitting “full performance,” so I’m not the only one. We were joking at lunch that in a few months they may reduce their workforce by 50% if they dismiss everyone not meeting the new numbers. I don’t think they’ll do that. The company has always been more than fair in the past. At lunch, Southern Candy gave me homemade fudge. I ate too much of the deliciousness and spent the next couple hours a little queasy.
The murmurings report that employees that are shared to other departments must still hit 90% of the new numbers and that their performance in those other departments will count toward their monthly miss-the-mark allowance.
The goal for my department is 16.25 per hour, but does not include time off for our ten-minute paid breaks. So I use my own numbers. Hour one should be 17, hour two also 17, then ten minute break, and 15 to finish the third hour to reach the official numbers. It’s two more hours until my lunch, and I try to maintain 17 per hour to “make up” for our final ten-minute break of the day.
So I missed two hours and 37 minutes of work yesterday. If I divide one hour (60 minutes) by 16.25, I get 3.7 minutes per box. (For argument’s sake, let me point out that doing the same using 17 unites is 3.5 minutes. So we are talking about the impact of seconds, but it adds up.) I missed 157 minutes of work, so using their numbers I should have lowered my goal by 42.5 fixes but I couldn’t do that math in my head. We are six days into the new system and I’ve already missed my two days a month. I thought I made it with 85 fixes, but my official target might have been 87.5. That means I did 97%. We’ll see what they say today.
I know I talk a lot about the numbers at work, but honestly it’s part of what I love about the job. 1. Numbers don’t lie. You can discuss why the numbers are what they are and develop strategies to meet them. I find calculating the numerical benchmarks to be soothing and an objective way to see how my day is going. And, while my employer would hate to hear this, it’s a good reminder that sometimes you can’t work harder only smarter and not everyone had the capacity to hit 100% of arbitrary numbers every day.
The calculations and my podcast keep my mind busy and allow me to brainstorm what I need to do for my publishing business. If I have to work full-time, I would rather work the blue-collar warehouse job than a white-collar office job that destroys my intellectual capacity and short-circuits my brain with stress. 2. I preserve my creative energy for myself. Listening to publishing-related podcasts, various sources of news, other creators and even some bizarre non-fiction stories keeps my mental focus on my goals and allows me to give my full effort to my employer while still working toward my personal goals.
3. I love the clothes. I have followed Stitch Fix since they launched, when The Teenager was a preschooler and I still had a subscription to vogue. I love seeing, touching and preparing the clothes for their clients. I love seeing the fixes, their color combinations, their textures and I love imagining the person who would wear them. I also like to make judgments of whether or not we could be friends based on their box. Because if you’re on fix #72 and I think all the clothes are hideous, that’s your style and we can’t blame the stylist or the algorithm. And since I write fiction in the fashion world, I love seeing the new trends and which items become perennial offerings.
I also took two muscle relaxers, after not taking them during the weekend. I’ve been curious if some of the strange feelings I have in my legs are from when the muscle relaxers wear off or from missing a couple chiropractor appointments due to other doctors’ visits. The jury is out– but the bottom line is with the muscle relaxers, working out and chiropractic care my body moves easier.
A much awaited visit to Back in Line Chiropractic
After work, I filled my water bottle and headed to my friends at Back in Line Chiropractic and Wellness Center. Not only is former physical therapist and chiropractor Nicole Jensen super smart and personable, but the staff contributes some extra care as well. When my schedule got out of control, office staff person B (as I don’t know if she would want me calling her out in a public forum) made sure I got not only one but two appointments so I could survive the holiday season with my mobility in tact.
I apologized to Nicole for letting three weeks go by without an appointment, and reassured her that I did not fall out of love with her. I summarized how life had gotten away from me, and by the time my trainer Andrew noticed that my legs were turning inward in an unusual fashion and I noticed I felt like the Tin Man in the Wizard of Oz, I luckily had called B and had my appointment on the books.
The noises my body made were brutal, but it’s a weird feeling when you stand up and your feet and legs feel loose, move freer and have a more easygoing gait. It’s disorienting. But it’s a good reminder than sometimes I need more help than I realize.
Nicole then shipped me off to Andrew at Apex Training.
The brutal workout at Apex
I love Andrew. I really do. I respect the way he has learned my quirks and can read my form. He has learned ways to troubleshoot what my podiatrist calls my “challenging gait” due to my cerebral palsy. But last night was a killer core and shoulders work out. It was awesome, and murderous. I am gaining so much upper body strength and am very impressed with my lower body function gains.
We missed some workouts recently because Andrew caught a cold and then took some family time for the holidays, but I told him it wasn’t fair that he was punishing me with heavy weights when we lifted and high reps in the more cardio-based exercises. After all, he had canceled not me.
Needless to say, when I got home I ate the lovely dinner The Teenager (lamb, broccoli and hand-cut, homemade parmesan fries) prepared and collapsed in bed. To wake at 3:56 a.m. before my 4 a.m. alarm.
I last checked in with this blog on Monday, December 12. Today is Friday. I have diplegic spastic cerebral palsy and my workplace recently changed the way they measure our performance. The company switched from a weekly average to a firm daily number. I work in a warehouse folding clothes, and I’ve been there more than two years. Why do I do physical work when I have a disability, skills/talents and plenty of higher education?
Because I’m tired of emotional stress and the politics in a white collar office environment. I’m tired of being underappreciated, never getting credit for the good stuff I’ve done, and I’m tired of my creative, intellectual energy benefiting some entity other than myself.
I also love the mindlessness of my current work, listening to podcasts and brainstorming my own projects during the day, and my team. Working in a warehouse environment has brought together a diverse mix of people that I wouldn’t get to interact with otherwise. And I feel like this particular company, this warehouse and my supervisor and team give people opportunity and respect when other people/companies wouldn’t.
I have been struggling with my body for about a year. And my employer has never given me any trouble due to my disability. But, I also know that I will fail in this new metric system. So I applied for workplace accommodations and intermittent FMLA leave.
The leave request ran into some complications when the fax never seemed to make it to the absence management company. On Monday I contacted my neurologist to ask if they could fax it again.
On Tuesday, I took all-day VTO and ended up getting some frustrating communication from one of my volunteer activities. The kind of stern communication that feels like a betrayal and makes you reevaluate some relationships and commitments. I spent most of Tuesday sleeping and watching Hoarders. Because nothing makes you feel more psychologically grounded than seeing the homes in Hoarders.
The neurologist’s office followed up with me on Wednesday. I contacted the claims examiner via email to update them, and it was Wednesday afternoon when I received an email with the document and uploaded it to the claims management company.
This was the same day my supervisors at work asked me to submit the accommodation form I had given them to my claims examiner. Which I happened to have a scan of that document on my phone so I did.
I received word today that my intermittent FMLA leave was approved.
As for accommodations, Wednesday a friend from my roster saw to it that I got some work that was easy for me. By my calculations I hit 101%. But I was told I hit 111% because I receive extra non-production time for talking with people about my accommodations.
Before we left on Wednesday, one of the kind people from the original day shift brought me some of the work that was already boxed for me to set at my station for the morning. I also took the time to box the items from the bottom of my previous cart and get that ready. But when I returned to work Thursday morning, someone had taken my nicely packaged work.
It also happened to be the one year anniversary of my father’s death and I was at work when I got the call that I needed to come to the hospital and say goodbye. So, my emotions are on edge because of that, my anxiety is acting up because of the issues with my leave and my accommodations and the other things in my personal life.
My friend from my roster tried to get me pre-packaged work. I took VTO at 11:30 and I thought I hit 105%. The official number was 103%. I would estimate that half my work was the stuff that is easier for me. Thanks to that friend on my roster.
Today I again took VTO, this time at noon. I packed 89 fixes, by the skin of my teeth, which should be 100%. Only 24 of those were prepackaged. So less than 30%. I received more troubling news about three-and-a-half hours into my shift that made me realize that no one that could be considered my family has invited me for Christmas. I’m 100% okay with being alone, and Christmas usually ends with me in a panic attack, but I didn’t anticipate that suddenly at 47-years-old my daughter would be my only family.
My toe has been feeling much better, but I’ve only worked part-time this week. But I think the gel protector ring is helping tremendously. No nerve pain. But my right leg definitely feels turned in and clunky.
I think my life has been challenged on every front recently. The nice thing about such challenges is that they can inspire new beginnings and allow you to mold what you want out of life and stop living to other people’s expectations.
Angel Ackerman 