I can’t believe it’s been almost a week since I’ve written. But when I think about it, I suppose I can. The teen had Covid. Her father had a birthday. The teen missed her much anticipated outing to the Renn Faire because of the weather and Covid. My cat Fog has determined that he likes milkbones dog biscuits.
My Stitch Fix metrics started at 103% this week and dropped to 100% and then 94% today. (But Mercury is in retrograde. The computers were malfunctioning. And either the QCers were folding too quickly or we didn’t have enough pickers because we kept running out of work.)
But despite a difficult, hot and frustrating day at the Bizzy Hizzy, I do have one amazing story to report. (And I recount it in this video below as well.)
I’m standing at my table today. My metrics are around 97% for the day. The cart I just finished was all kinds of messed up. The wrong clothes in the wrong fixes. But I got it sorted out. The pick system is quite foolproof, but mistakes still happen. My supervisor mentioned he’d put a note by my name so they stop putting me at that table on line two that stresses me out, because legitimately, it’s a medium table and it’s too high for me. I belong at a normal table.
But so far, I’m still at this medium table that caused me to break another electronic key. They hang from our lanyards and the way the lanyard falls at this table, it smashes between my body and the table as I reach toward the back of the table, causing the card to split.
At this particular point of the morning one of the outbound leads (I think? Or is she a sup? Who knows? But she’s one of the nice day shift people. Some of them still haven’t won me over) approaches my table and offers me a fist bump.
Apparently, they were doing QC audits farther down the line. That’s when they unwrap our completed, folded fixes and check them randomly for quality. They typically look for generic trends to talk about what we are doing right, how we could improve and if there are common issues.
They came to one of my fixes. It was a large box, and the fix contained three pairs of shoes, a huge sherpa-lined cardigan, and a cashmere sweater. I had arranged the boots lying down on the bottom of the box, the flats tucked into the space between the edge of the box and the boots, and the other shoes on top of the flats. I folded and wrapped the sweaters as tightly and I could and still managed to place it with the logo to the left even though it would have fit way better turned parallel to the shoes.
I could not believe I’d managed to squeeze everything into a large box.
They were also impressed. Because once they took everything out of the box, this collection of leads could not reassemble the fix so that the items went back into the box. That’s when they scanned the box to find out who did it in the first place.
They must have figured it out, because they didn’t ask for help.
Meanwhile, I’ve been waiting for my Freestyle package. On Friday morning, I slipped into the Teen’s Stitch Fix account and ordered myself a multipack of earrings from Kevia. On Sunday, we work Freestyle. My supervisor asked me to QC and ship a NAP cart (non-apparel: shoes, purses, scarves and jewelry). I told him I had ordered earrings Friday and thought it would be hysterical if I found them in this cart.
My third or fourth item from the cart was a Kevia multipack of earrings. I thought, “It couldn’t be.”
So I scanned them.
The teen’s name popped up on the screen.
What are the odds? Each employee ships hundreds of packages every day from each of the six warehouses.
I shared the news with all my friends. “These are mine and I’m shipping them to my house.”
They arrived today.
They are just as pretty as I’d thought they’d be.