CEO and CMO at the Bizzy Hizzy

September 7, 2022September 8, 2022Angel Ackerman Leave a comment

So last week they made this announcement at work.

The “new” Stitch Fix CEO had scheduled a visit to the Bizzy Hizzy. When founder Katrina Lake stepped down from the CEO position last year, Elizabeth Spaulding replaced her.

Elizabeth has been visiting all of the warehouses in the Stitch Fix network and her visit was the first time a CEO had visited the Bizzy Hizzy since our opening six-plus years ago.

The supervisory team at the Bizzy distributed a Google doc for warehouse associates and leaders to attend a question and answer session with Elizabeth. If we submitted what question we would like to ask, the Bizzy People & Culture office would select some of us to represent our warehouse.

Photo: the email announcing I was selected

I thought to myself, “I was a journalist for 15 years, I can ask a good question.”

I got picked!

In preparation for the CEO’s visit, our managers asked us to wear our Stitch Fix t-shirts. I went one better and also tied my “midnight society” Stitch Fix sweatshirt around my waist. Had to ‘rep’ second shift.

My supervisor and the other members of the Sunday to Wednesday 10-hour shift cohort were excited that I had been chosen, and to my delight, someone else from our cohort was also in the room.

When I arrived for the event, Emily Watts said hello. Emily is the general manager for the Mohnton facility which is Stitch Fix’s manufacturing facility here in Pennsylvania, producing the Mohnton Made clothing line.

My mother-in-law made a career out of garment manufacturing in the Kutztown area, so I’m extra excited to see American made clothing resurface.

Emily was also my store leader at one time at Target #2536. Many of the team members from that store have worked at or currently work at the Bizzy.

When I enter the room I see several small tables, creating the customary U-shape and a head table. There are twelve name plates around the U.

12.

I had no idea this would be so intimate. As we trickle in, I notice one odd thing: there is only one man among us. Everyone else is female. Did the men not read the email? Were they disinterested in the opportunity? Did they ask stupid questions?

Ethnically, age wise, and even ability wise, the room is diverse. There are two of us that I knew had disabilities— myself with my cerebral palsy and my hearing impaired colleague.

Debbie Woloshin and Cherizza Lundy entered the room first, and I had no idea who they were. Debbie plopped down beside me, and filled out her nameplate, while Cherizza did the same on the opposite side of the room in the empty seat there. Elizabeth came in, and seeing no more empty seats in the U, realized that she had to sit at the head table, so the other executives joined her.

I then learned that Cherizza is the head-of-staff and that Debbie is Debbie Woloshin, Stitch Fix’s first ever Chief Marketing Officer. She has an impressive fashion retail resume and such a great vibe. The discussion that resulted lasted almost an hour-and-a-half and I definitely felt like that panel of executives was using the visit to gauge the company’s needs from the bottom up. Maybe I’m naive, but I don’t think so.

We discussed what could improve the warehouse associates’ experience (growth and development opportunities as simple as peer to peer spreadsheet training and GED programs to more complex items like tuition remission; finding ways to ease childcare and transportation burdens; etc.), future growth of the company (hopes for improving technology, nurturing and expanding the Freestyle and traditional Fix businesses, and future growth of facilities (as existing facilities max out on capacity will we construct mezzanines in existing buildings, open nodes to existing buildings, or move into larger buildings). Certainly none of the discussions came with definitive answers, but you could see that the executive staff was weighing the enthusiasm, concerns and capabilities of the Bizzy Hizzy facility and team.

Well, I don’t think the building had enthusiasm or concerns. And what I also found encouraging was that our team still acted like our team. It didn’t feel like we were putting on airs for the boss.

“…we will do what we can to help and make you feel heard.”

I’ve been with the company now for almost two years, and I still believe that for a warehouse job, it’s a good job. And the company, while a little California ‘crunchy,’ has a good culture. As my original supervisor told me in my interview, “if you leave here upset after a shift, that’s on you. If you have a concern, tell us and we will do what we can to help and make you feel heard.”

Later that night, I sent connection requests to all three women and Cherizza accepted by requested at about 9:30 pm.

I hope all three women had a delightful visit not only to the Bizzy but to the Lehigh Valley in general.

In other odd little updates:

Darrell Lea Australian soft licorice made me very happy. I bought it at CVS, and after my ExtraBucks it was $1.11. I was looking for a candy treat, preferably plant-based that I wouldn’t eat in one sitting. The name sold me. It’s one letter different from my husband’s name. (Yes, I know we’re separated, but we’re not divorced yet so I feel “ex” isn’t right either. And he’s more to me than just the teenager’s father.)

I was extremely stiff yesterday — and when I admitted that to my fitness coach Andrew at Apex Training, he was brutal. Which was mean because I had already worked a full ten-hour shift. We got my heart rate up with ropes, stretched those leg muscles with weights, and did a whole bunch of split squats. I’m not stiff today, and I’m moving a whole lot better.

The teenager tested positive for Covid. Her head “felt funny” and she had post-nasal drip so she feared she might be developing an ear infection. So she went to the doctor. And tested positive for Covid. To combat this news, we ordered pizza from Domino’s and broke out some immune supplement from Target. We got the $20 family deal, which meant we got a pizza for each of us and a two liter of Diet Coke. I chased my immune supplement with a diet and gin. I almost tossed the tablet in the cocktail.

This morning I tossed FURR fosters Jean-Paul Sartre and the random litter (they were named before I got them and have no theme so my naming convention does not apply) onto the sun porch to meet each other and perhaps influence each other. JP needs more socialization with other cats and the Random Litter, as I have christened them, need to learn that they are safe. They should be able to look at JP and realize, “hey, nothing attacked this little moron.” I filmed some videos. They are rather long and boring, but, if you’re patient, you might notice JP stalking our old man tripod Opie and little Dixie/Jenny (her folder was blank so I named her Jennifer Grey so ‘no one could put Baby in the corner,’ and then I saw online that her foster file said her name was Dixie) considering trying the cat door or making friends with my boy Fog.

A Comedy of Errors 17th Birthday

June 24, 2021June 24, 2021Angel Ackerman Leave a comment

Teenager #2 moved out last week, and Teenager #1 celebrated her 17th birthday last night— a celebration that included a good friend, her favorite movies, pizza from Dominos and Cards Against Humanity until past 1 a.m.

I got to bed at 3 a.m. after wrestling with temperamental Touch of Grey foster kitty, and ending the evening with a dog so exhausted that she wouldn’t leave her crate leaving me no choice but to lure her upstairs with a piece of bologna.

My living room is full of pizza and pizza boxes but it was a great day for the teenager.

The morning had a rough start. The teenager left for summer school. I had a 9 a.m. online therapy appointment. At 8:57, the dog walks to the door.

“No sunbathing,” I warn her.

But, the sun did distract her and as I tried to her back into the house, our cat Oz escaped and ran into the back yard. The dog, being a dog, engaged in chase. Oz ran. Bean ran. I ran. I fell. I got back up. I saw no sign of either. That’s the teenager’s dog and her first cat she raised from a kitten.

I frantically call them.

You cannot lose the dog on your daughter’s birthday.

The dog responded to her name.

But my neighbor’s dog Buddy starting barking hearing Bean outside his door. So Bean went on his porch and refused to budge.

It is 8:59.

I grab a leash off my neighbor’s tie. I clip it to Bean, drag Bean to our house, shove her in, and race back to the neighbor’s to return the leash.

9:00 a.m.

My heart is pounding. I dart into the house, grab my laptop, flip on the couch, log in, open my email, click on the link for video-chat, log in, authorize camera, authorize mic.

9:01 a.m.

My therapist pops on screen.

“Are you ready for me?” he asks.

“Not exactly,” I reply. “Give me one second.”

I tell him what happened. He asks if I’m okay post-fall. I mention I might have a bleeding toe but I will evaluate later.

“You certainly are resilient,” he says.

After the session, I take the dog to pee and Oz is on the neighbor’s porch, in her back yard, as if trapped. I put the dog away and retrieve him.

I bring him home, bring the dog out, tie her to her lead, and begin to hang the laundry on the clothesline.

Bean starts acting rammy. I wonder if the teen is home from school. I turn to look. Another dog is standing under Bean’s body. I have never seen this little black dog before, but Bean is trying to get it out from under her body. I don’t think our dog is acting aggressively, but I don’t know if she’ll eat this small dog.

The dog runs.

Bean did not touch it.

Teenager comes home and decorates the cake she made for her birthday. She leaves to get a friend.

Bean takes a bite out of the cake.

Lucky I caught her so we still had a cake.

Just another day in our menagerie.

Peaceful Saturday

January 30, 2021January 30, 2021Angel Ackerman Leave a comment

The weekend started on a rowdy note, after a difficult but not insurmountable week of difficulties with my physical body after two weeks of mandatory overtime at the Bizzy Hizzy.

I haven’t written much not because I lacked anything to say, but because my emotional exhaustion matched my physical fatigue.

The teens stayed up last night, and Mama found herself hungry around 11 pm so from my high-jacked-from-inbound-processing work station, I texted them:

You guys want pizza?

I let teen #1 order from Dominos as not much else is open that late at night, and somehow a $43 charge appears on my Amex. They do love their pizza.

I know at work I’m still slow compared to the people that normally work returns, processing and even QC but I felt good last night and my numbers did improve during the week.

I got home at 12:25 am and the pizza arrived at 12:30 am— which tasted amazing and I ate too much. It was perfectly accompanied by a cold Yuengling brought by my separated-from husband.

It was so nice to spend some time laughing and joking with the teens. Even if we were up past 2 am.

We took Minerva of the Roman Pride to the Cat Adoption Day at Petsmart hosted by the organization with whom we foster/volunteer: FURR. Minerva’s profile is here: Adopt Minerva. Her brother Mars and sister Vesta are at Petco.

On the way back, I stopped at Dunkin and we tried the Valentine’s pink velvet macchiato.

Pink Velvet Macchiato (includes Minerva) video review

I spent some time helping Teenager #1 gather sources for her AP English research paper on Anne Rice’s influence on the vampire legend. I can’t wait to see where she takes it. I know where I would.

I also bought some unusual liquor yesterday— so here are some cocktail ideas I put together.

Caramello Russian: 2 parts caramel vodka with 1 part crème de cacao
Reese’s Peanut Butter Shot: 2 parts peanut butter whiskey, 1 part crème de cacao

Kittens, craziness and the end of my first two weeks at StitchFix Bizzy Hizzy

November 21, 2020Angel Ackerman Leave a comment

So tonight I finished my first two weeks at the Bethlehem warehouse of StitchFix, or the Bizzy Hizzy as they call it. I am still fascinated by the logistics of the warehouse and how well it works.

I reached 128 again tonight in my picking, which considering it looked like I hit 80 before my meal is both good and disappointing. I think I would have hit 140 had I not been stationed in W most of the night. Between the physical distance between that section and the “garage,” about 750 steps, I lost a good four minutes with every cart. That adds up to an hour over the course of the night so yes my math is correct.

This job requires so much walking— about 21,000 steps tonight—that my calves, thighs, feet and butt all burned by the end of the night but it’s the “agony” of muscles that haven’t seen that kind of action in a long time.

I do love seeing what goes in each fix and the fact that I work alone and can compete against my own performance pleases me.

I even got to visit the employee store tonight— where dresses and pants are $10, tops are $5 and you can buy five items. I bought some Christmas presents for the teenager. And a Karl Lagerfeld Paris polka dot sleeveless blouse and 1822 denim ankle skinny jeans in acid-washed camo for myself.

The teenager ordered Dominos at midnight so we could all— me, the cockatoo, teenager #1 and teenager #2— could have a pizza party.

That feels like a great start to the weekend.

This afternoon, teenager #1 got a haircut and bleached her hair. While out with her dad, they stopped at our foster godmother’s house to pick up a spare 18-pound turkey she had. Now it looks like I’ll be having some friends over for a turkey meal on Sunday. It will be my first attempt at making a turkey.

Meanwhile, the ringworm which originated with Hermes what feels like months ago has not only spread to both other litters of foster kittens but two of our personal cats.

Speaking of cats… teenager #1 took this video of Jupiter from the Roman Pride and within the first 24 hours on YouTube it had 622 views. YouTube: Hello Jupiter

Owning up and ripping Sheetz a new one

August 25, 2020Angel Ackerman Leave a comment

First off, before I even start this entry let me give my poor customer service representative Justin a shout out for his professionalism, patience and calm.

Second, before I get too far let me admit that I have now reached my heaviest ever weight, about ten pounds heavier than my natural set point with no muscle tone left. Push-ups, planks and heel-touch crunches used to be my jam– I could do 20 push-ups, a sixty-second plank and 100 heel touches without feeling tired or compromised.

At one point I had visible abdominal muscles, then I had abdominal muscles like stone beneath a layer of fat. That is now done. I struggle to walk up hill. I have no muscle tone. Where I once used 25-pound dumbbells for my bicep curls, I now huff and puff with ten.

This past year has been cruel.

This is the owning up portion of today’s blog. Yesterday, I woke up exhausted and hot but still motivated myself to do an ab workout. But then, I didn’t quite meet my step goal. And ate half a Papa John’s pizza and an order of their jalapeno popper bread bites. I meant to share them with the teenager but they were way too spicy. And I ate them all, even though they were kinda gross.

Jalapeño popper bread bites

I blame Dominos for the pizza binge as they sent me a push notification that they had two new pizzas–chicken taco and cheeseburger–but both turned out to sound boring and the $5.99 promotion seemed unavailable so rather than order my free two topping I spent $26 at Papa Johns.

The Zesty Italian or Tangy Italian, or whatever pie it was, was delicious in that trashy kind of way (though I hate Papa John’s tomato sauce I am reminded now). And the meal has led to a type of intestinal distress I don’t normally experience. I also gained 3 pounds.

The teenager tells me the pizza was good, but Dominos is better in her adolescent opinion.

Speaking of adolescent behavior, the teenager went back-to-school shopping with the paternal grandparents. She wanted a milkshake from Sheetz for lunch and her grandparents vetoed that and took her to a diner she does not like. I will withhold the name here as it is a fairly popular spot.

So she came home a little upset over the meal situation as she had just had “the worst quesadilla of my life.” She pined for that milkshake as it is 90+ degrees outside and she has marching band tonight.

“Mom,” she said. “If you buy me a milkshake at Sheetz, I won’t eat anything else today.”

I told her to throw in some extra chores and we could talk. She agreed. I downloaded the Sheetz app as these days, I don’t go anywhere without looking for coupons. I went to create my Sheetz account. Now, my husband has the Sheetz card. I have the Sheetz key ring.

The Sheetz card has a security code that the key ring does not.

You need the security card. The app forces me to call customer service.

Customer service tells me I have to find my security code, have my husband call them and say it’s okay, or use the general random Sheetz card.

To which I say, “If I use a random card, I won’t get the points. Isn’t that the point of the loyalty app?”

I launch into a fiery tirade. Because our Sheetz card/account is in my husband’s name, I cannot log into the Sheetz app. I find it odd that a loyalty app would have such strict security. I merely want to look for coupons and then go buy my daughter a milkshake.

Well, poor talented and patient Justin the Customer Service rep tells me, some people have credit card information in the app.

Yes, I say, but this one does not, because this account has never downloaded the app. So it does not have anything in it. I added that I can tell him my husband’s birthday and his social security number and probably the password he used if we ever tried to set up an online account. But he still needs my husband’s permission.

So I tell him that I refinanced my car over the phone the other day, and that I stayed on the line while the previous loan holder talked to my new financer. That I gave them my permission to share my account information with my new bank.

If I can do that over the phone, I should be able to buy a damn milkshake for my kid.

As a compromise, he called my husband at work and asked if he was allowed to give me access to our Sheetz loyalty account. My husband, of course, said yes.

He told the teenager via text that the customer service people didn’t verify his identity. They asked for no proof that he was indeed my husband.

Now let me add that if I were vindictive, because after all my husband and I have been separated for 14 months, why would I go to the trouble to steal his Sheetz loyalty number which is 16 digits, hack into his account, and run up his credit card with Sheetz purchases? Perhaps I would go squander his non-existent stockpile of reward points.

The app apprised me that we had 523 loyalty reward points and Sheetz requires 500 for a free regular milkshake.

I bought myself a pretzel with nacho cheese sauce and while the cheese sauce had a barely perceptible layer of spice to it, it had no flavor whatsoever.

The teenager enjoyed her milkshake.

Their mobile order system is very convenient.

Casual Update

July 9, 2020July 9, 2020Angel Ackerman Leave a comment

There’s so much good activity in my life right now — I’ve been too busy to catch everyone up.

My last day at work is tomorrow and my colleague, Mr. Accordion, is coming over tonight.
I have been working hard publicizing Aspire to Autonomy’s upcoming events, and they have given me the title of Communications Director. I am working with a fantastic intern on public relations and I think, I hope, she is having fun.
Gayle, the teenager and I, went for a nice walk in Easton Cemetery last night. Every time I go up there I find more cool things!
Gayle, the teenager and I went to Porter’s Pub last night after the walk and they let me eat all the “stinky cheese.” Gayle bought me a very delicious salted caramel chocolate porter from Saucony Creek. To celebrate new beginnings!
I cashed in my free medium 2-topping pizza from Dominos.
I’ve been making Nala puzzles every morning to try and keep her busy.
We found someone that can get Mama cat spayed for free. (Did I mention we were out on a walk and our kittens’ mama came to us and we brought her home. She’s pregnant. Again.) We thought the organization would let us foster her and her kittens until they found homes… but now we’re being told they might keep her. So we are a tad sad.
And for multiple days in a row I have made 10,000 or more steps a day!

Summer “picnic”

June 14, 2020Angel Ackerman Leave a comment

I am in love with the lemonade lavender gin cocktail from County Seat Spirits. So light and refreshing. I’ve always loved lavender and I’d forgotten my fondness for gin.

Some would say that make me an old woman.

I ordered the spinach feta speciality pizza from Dominos and had them swap the provolone and onions for hot sauce and chicken.

I sprinkled the pizza with purple pepper and crushed red pepper and I must say it is heavenly.

Joy Is

May 6, 2020Angel Ackerman Leave a comment

Yesterday I allowed myself to eat my feelings—in the form of a Buffalo Chicken Specialty Pizza with spinach instead of onions (six slices), Parmesan bread bites (probably half the order), and sweet BBQ bacon specialty chicken (again probably half the order) from my good friends at Dominos. I’ve had the same “delivery specialist” the last two orders. And my last order was on Thursday.

And I washed it down with a big glass of Two Rivers Brewing Bankers Brown Ale. But I must say, my cockatoo, Nala, approves of my bad decisions. Click on the link under the photo to see Nala playing with the empty box.

That was not a healthy way to deal with stress. But it’s over and done and it felt so good in the moment.

Bad decisions often do.

But today was a new day and I don’t surrender. So, I bring to you a list of the things that brought me joy today.

1. My professional peer Lynn from another non-profit locally reached out to me today on Facebook. We had a lovely Zoom chat on my lunch hour and discovered in addition to our journalistic pasts, we also both have three-legged cats. Go figure.

2. One of my colleagues sent me a photo of the tree from the courtyard at our office.

On this dark, damp day (over the course of which my toes NEVER got warm despite my super thick winter socks), this photo put my day right from the get-go. Why?

Because it’s a magnolia tree. We had a magnolia tree in our yard when I was young— and as my work colleague observed—the extremely short life span of its flowers makes them somehow more special. I used to climb the one in my girlhood home and I love the silky feel of the petals as they tumble to the ground.

3. I’m working on a last minute state grant. A food recovery infrastructure grant that could buy our agency a new commercial freezer. The state representative I’ve been working with has been so nice and so responsive, I told him it’s truly been a pleasure to work with him and he told me I made his day.

I shared the proposal with the mentor my boss appointed to me, and he liked it and pointed out some areas where I could strengthen it. I also asked some connections for a letter of support and I received a truly heartwarming letter from one.

So, regardless of what happens, I feel good about the work I do.

4. My daughter spent the day helping her grandmother with yard work. I’m proud my daughter doesn’t mind physical labor. She sent me this text:

Mom.

Look what I got.

Now, my daughter and I will bless this broom as part of her spiritual journey. A witch’s broom.

And finally, this one isn’t from today, but…

5. I found these jars in the garage. And they are really pretty.

That’s all I need to find joy.

A challenge for my readers

April 21, 2020Angel Ackerman Leave a comment

I keep a list of potential blog topics on my phone. That way if I feel like writing and don’t have an idea— there is one waiting.

But I’ve had a bad stomach ache for a while (I blame the food choices I’ve made over the last 24 hours) and I just don’t have the motivation to write.

For dinner last night I had half a medium pizza from Dominos (spinach feta), with Cheezy Jalapeño sauce from Little Caesars, half an order of BBQ bacon wrapped specialty chicken, half an order of Parmesan bread bites, Sweettart jelly beans, Yuengling, and Diet Coke. (While watching Hoarders.)

I had chocolate coconut cookies and peanut butter eggs for breakfast and the remaining half of the pizza smothered in crushed red peppers for lunch. And dessert was several handfuls of Tums and have a bag of generic jelly beans.

And several cups of coffee.

I have my first official library board meeting tonight, of my official library comeback tour, via Zoom but first a challenge…

First person to suggest a topic in the comments— I will write it.

You can take an idea from my list OR suggest your own.

Some of my ideas:

Anything related to Tarot
My parenting philosophy regarding teens and behaviors like drugs & sex
Eminem
My daughter’s observations after having her adenoids removed (hint: she “regrets” the surgery)
Cute cards with cats
Cats vs dogs
My stuffed animals
an overarching review of Gordon Ramsay’s television shows

Ready… Get set… GO!

Angel Ackerman

Writer, Editor, Passionate Participant in the World

Tag dominos