Owning up and ripping Sheetz a new one

First off, before I even start this entry let me give my poor customer service representative Justin a shout out for his professionalism, patience and calm.

Second, before I get too far let me admit that I have now reached my heaviest ever weight, about ten pounds heavier than my natural set point with no muscle tone left. Push-ups, planks and heel-touch crunches used to be my jam– I could do 20 push-ups, a sixty-second plank and 100 heel touches without feeling tired or compromised.

At one point I had visible abdominal muscles, then I had abdominal muscles like stone beneath a layer of fat. That is now done. I struggle to walk up hill. I have no muscle tone. Where I once used 25-pound dumbbells for my bicep curls, I now huff and puff with ten.

This past year has been cruel.

This is the owning up portion of today’s blog. Yesterday, I woke up exhausted and hot but still motivated myself to do an ab workout. But then, I didn’t quite meet my step goal. And ate half a Papa John’s pizza and an order of their jalapeno popper bread bites. I meant to share them with the teenager but they were way too spicy. And I ate them all, even though they were kinda gross.

Jalapeño popper bread bites

I blame Dominos for the pizza binge as they sent me a push notification that they had two new pizzas–chicken taco and cheeseburger–but both turned out to sound boring and the $5.99 promotion seemed unavailable so rather than order my free two topping I spent $26 at Papa Johns.

The Zesty Italian or Tangy Italian, or whatever pie it was, was delicious in that trashy kind of way (though I hate Papa John’s tomato sauce I am reminded now). And the meal has led to a type of intestinal distress I don’t normally experience. I also gained 3 pounds.

The teenager tells me the pizza was good, but Dominos is better in her adolescent opinion.

Speaking of adolescent behavior, the teenager went back-to-school shopping with the paternal grandparents. She wanted a milkshake from Sheetz for lunch and her grandparents vetoed that and took her to a diner she does not like. I will withhold the name here as it is a fairly popular spot.

So she came home a little upset over the meal situation as she had just had “the worst quesadilla of my life.” She pined for that milkshake as it is 90+ degrees outside and she has marching band tonight.

“Mom,” she said. “If you buy me a milkshake at Sheetz, I won’t eat anything else today.”

I told her to throw in some extra chores and we could talk. She agreed. I downloaded the Sheetz app as these days, I don’t go anywhere without looking for coupons. I went to create my Sheetz account. Now, my husband has the Sheetz card. I have the Sheetz key ring.

The Sheetz card has a security code that the key ring does not.

You need the security card. The app forces me to call customer service.

Customer service tells me I have to find my security code, have my husband call them and say it’s okay, or use the general random Sheetz card.

To which I say, “If I use a random card, I won’t get the points. Isn’t that the point of the loyalty app?”

I launch into a fiery tirade. Because our Sheetz card/account is in my husband’s name, I cannot log into the Sheetz app. I find it odd that a loyalty app would have such strict security. I merely want to look for coupons and then go buy my daughter a milkshake.

Well, poor talented and patient Justin the Customer Service rep tells me, some people have credit card information in the app.

Yes, I say, but this one does not, because this account has never downloaded the app. So it does not have anything in it. I added that I can tell him my husband’s birthday and his social security number and probably the password he used if we ever tried to set up an online account. But he still needs my husband’s permission.

So I tell him that I refinanced my car over the phone the other day, and that I stayed on the line while the previous loan holder talked to my new financer. That I gave them my permission to share my account information with my new bank.

If I can do that over the phone, I should be able to buy a damn milkshake for my kid.

As a compromise, he called my husband at work and asked if he was allowed to give me access to our Sheetz loyalty account. My husband, of course, said yes.

He told the teenager via text that the customer service people didn’t verify his identity. They asked for no proof that he was indeed my husband.

Now let me add that if I were vindictive, because after all my husband and I have been separated for 14 months, why would I go to the trouble to steal his Sheetz loyalty number which is 16 digits, hack into his account, and run up his credit card with Sheetz purchases? Perhaps I would go squander his non-existent stockpile of reward points.

The app apprised me that we had 523 loyalty reward points and Sheetz requires 500 for a free regular milkshake.

I bought myself a pretzel with nacho cheese sauce and while the cheese sauce had a barely perceptible layer of spice to it, it had no flavor whatsoever.

The teenager enjoyed her milkshake.

Their mobile order system is very convenient.

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