Tag QC

Wednesday is the new Friday and the Rogue Employees that Sit

Angel Ackerman Leave a comment

Greetings, kind readers (and the surly readers, too)! We did it. I heard one of our second shift process leads refer to use as “weekend warriors” and the first batch of weekend warriors has left the building.

Working four days of ten hour shifts in some ways felt easier than the traditional eight hour work day, at least for me. The longer breaks and the staggered arrangement of those breaks mimicked the work arrangement we were already used to at Stitch Fix.

I am not currently making my numbers in my home department of QC but I think I am maintaining my current performance percentage from before the change.

Today was bingo day. They periodically called bingo numbers over the warehouse speakers. I did not win.

The monumental swing of getting up at 5 a.m. has been brutal, and I am looking forward to sleeping until 7 a.m. tomorrow.

The teenager took her dad grocery shopping as the insurance adjuster declared his car totaled after Sunday’s accident.

So I asked him to stop and pick up a bottle of special whiskey that I preordered from County Seat Spirits.

But back to work… We expected the transition to first shift to have some wrinkles, but my roster (and yes me among them) seems to have made a most egregious gaffe.

We had a meeting with one roster from second shift and two rosters from day shift in the main cafeteria at 9:15 a.m. Most of our roster entered the room together and we arrived quasi-first so we did what we would normally do at a meeting in the main break room.

We sat down.

The day shift representatives came in and stared and whispered. They asked, “Can we sit down?” No one answered them. No one sat down. No one said anything to us.

After the meeting, our process lead visited us one by one and told us we cannot sit during meetings because then the cleaning crew would have to clean the tables. (Part of the company’s Covid precautions.)

Many of our day shift partners murmured about our rebellion all day.

One day shift person came over to me, as if she needed to play the role of peacekeeper, and told me she told her peers that we did things differently. That we’re more laid back.

All because we sat down.

Apparently a rebellion.

Day 3 of 10-hour day shift in the warehouse: Podcast reviews

Angel Ackerman Leave a comment

(And a foster cat and teenager update)

This new work week is certainly moving quickly although each day I come home more exhausted. I’m hurting more once I get home, but I’m fine for the first 9+ hours of my shift. If you don’t know what I’m talking about read these:

Yesterday

Sunday

The teenager kept my car as the last two of our fosters who needed to be spayed went to Canyon River Run today. That would be Mama Danu and her tabby kitten Baile from the Celtic Pride.

Georgie (lower left) and Baile (silver tabby)

She hoped to bake cookies for the platters Feline Urban Rescue and Rehab plans to distribute to the many vets who assist the organization. Her eighth grade boyfriend came over to lend a helping hand so she also taught him to make bread.

Meanwhile I just kept dreaming of an iced cold Coke Zero. And an interesting thing happened — I got to work and there was a 4-pack of 20-ounce Coke Zero bottles with a post-it note declaring them free.

I brought them home. My guess is someone didn’t realize Coke Zero had been relabeled in the same red as classic Coke.

Which my metrics tanked by the end of the day which had me chugging this at 3 p.m. break.

My 4 p.m., I was trembling and about to cry. Do. Not. Repeat.

I treated the teenager to dinner at Tic Toc so she could get her last pay check. We both ate too much.

I did my physical therapy exercises and took a hot shower. By the end of the shower my right leg was very uncomfortable so I took a low dose muscle relaxer and covered my leg, knee and back with CBD Medic’s Arthritis Cream.

One more day.

So now, as promised, let me offer some thoughts on podcasts. The teenager and I compared notes on our Spotify end-of-year wrap up and she thought she was impressive with 17,000 minutes since we started using the service in mid-year. I have 88,000+.

MY FAVORITE PODCASTS I LISTENED TO SO FAR THIS WEEK:

  • This one surprises me. The Ellen Fisher Podcast. She’s a very interesting person with her journey to raise her own food in Hawaii with her brood of plant-based kids and interest in all things calm and positive. I don’t really don’t know how I feel about her podcast — but I recently listened to her episode on Mind Change. It was an interesting discussion of neuroscience facts blended with alternative healing techniques to deal with personal trauma to heal the body of disease and mental illness. The guests on the show discuss their experience that illness, whether physical or mental, is the body manifesting trauma that the person has refused to acknowledge and heal.
  • The Daily. I often force myself to listen to the Daily even when the topics don’t interest me. This week I found myself pleasantly surprised by their coverage of Stephen Sondheim’s death.
  • Snacks Daily. Snacks Daily is a brief podcast from Robin Hood, yes the investment folks. It’s an economic summary of course, but it also provides humor and the business side of the news.
  • I finished Sh**hole Countries by Radiotopia. The American host on that show grapples with the possibility that her Ghanaian parents want her to move to Ghana. Enjoyable but also not what I expected. The host uses much of her platform to talk about her queerness and human rights.
  • The Shit No One Tells You About Writing. Very useful and broad tips about writing, critiquing and publishing.
  • Africa Daily just did a good episode on fistula. I found that a surprising topic. I’m impressed. (Though they did not mention the prevalence of female genital cutting and its impact on the rate of fistula.)

Other notables: Power Hugh Hefner, American Scandal The Lewinsky Affair, Operator, Against the Odds Rock Climbers Abducted.

And here is a video of Nala the Goffins Cockatoo: Nala harassing foster cat tripod Louise

Good night all.

Surviving Day 2: First Day Shift with Day Shift

Angel Ackerman Leave a comment

The teenager got up a little before 6 a.m. to drive me to the Bizzy Hizzy. Her father had a car accident yesterday and she needed a ride to her therapist appointment after school.

For those who don’t know me, I am a former journalist and non-profit communications/development professional with mild cerebral palsy working at one of Stitch Fix’s warehouse. For the most part, I fold clothes for a living.

I like the concept, always have since I first read of it in Vogue a decade ago. The company itself has what I refer to as a California culture, which can be a little ridiculous but makes me feel like a person at my job in addition to being a cog in the wheel.

Why am I working at Stitch Fix instead of in a “nice professional job”?

  1. I make as much money at Stitch Fix as I did in my professional jobs, with better benefits and paid time off and proper holidays.
  2. I have less stress.
  3. Although the job can be monotonous at times, it allows me to think throughout the day. I plot my novels. I plan for my business. I guess in a way I meditate.
  4. Although with my health issues, the job can tax my body but it also keeps me more active than an office job.
  5. Until recently, the convenience of second shift hours allowed me to live my own life during the day and work at night. This allowed me to launch my publishing company, Parisian Phoenix Publishing Company. (Please consider purchasing my novels Manipulations and Courting Apparitions. New titles in other genres coming soon. Titles not by me.)

Which brings me full circle. Stitch Fix started second shift (3:30 p.m. to midnight) to split the number of workers in the warehouse during Covid. But now, thanks to the success of experiments with what was “Direct Buy” and is now Stitch Fix Freestyle, the company has transitioned from operating Monday through Friday 6 a.m. to midnight to seven days a week, 6 a.m. to 5 p.m.

From a transportation logistics standpoint it makes total sense. The business model was originally set up to provide customers with a custom-curated box of five items based on their selections on a computerized survey and the input of a personal stylist.

The idea was to combine items selected with your preferences in mind with the element of surprise, making it like receiving a gift in the mail.

But now people can also order whatever they want. And when people order it, we can ship it and have it to them within, in most cases, a day or two.

On the Monday to Friday model, which the employees loved, the person who ordered a shirt Friday at lunch time might not receive it until the following Wednesday.

I respect the company for adjusting its behavior to capitalize on current trends.

Stitch Fix has truly gone above and beyond to make the transition as comfortable as possible for second shift employees. For instance, we got priority for new shift assignments— we got to pick what shift we wanted to work. And we could request our preferred roles, too.

I wanted Sunday to Wednesday, 6 a.m. to 5 p.m. (Well, actually I wanted Wednesday to Saturday, because having Saturday night through Tuesday night off seems like a cool weekend. But my commitments made that impossible.) And I opted to stay in Women’s Outbound.

Today was our second day of this new schedule and our first day overlapping with “traditional” day shift. There were only about 35 of us, and a couple hundred of them.

Day shift is way different from Midnight Society. They have so many people that the jobs get very specific and everyone has an assigned location.

Things I normally have to do for myself, like gathering extra supplies, now get delivered to me.

And the day shift people, who, in the past were rather particular about everything and could be quite mean, now seem curious and even helpful— just like we would be on Midnight Society when someone new joined the team.

The day went just as quickly as yesterday but one BIG thing needs to be addressed.

Someone needs to tell the cleaning crew to adjust their schedules as old cleaning routine has them cleaning the ladies room at our first break and at end of day.

It made sense to clean the bathroom at 5 when we had our first evening break at 5:30, but now? It’s a little cruel.

Another whirlwind and even less answers

Angel Ackerman Leave a comment

This post will be a mishmash of the last 48 hours and will discuss some of the frustration of dealing with my cerebral palsy, life as Midnight Society comes to a close at the Stitch Fix Bizzy Hizzy, a brief mention of the new Wawa dinners and a thank you to the amazing teenager for her thoughtfulness in hiring a cleaner to help get the house under control.

The supply chain issues still create work shortages at the Bizzy Hizzy warehouse so as Midnight Society prepares for it’s change to day shift in December, some of us are only working about 20-25 hours a week.

I’m using the time to edit manuscripts and make more plans for Parisian Phoenix Publishing and deal with my mobility and pain issues.

The last few nights at work have been good (and last night was my one year anniversary)— I performed at 98% last night in QC folding those Stitch Fix parcels and tonight I think I surpassed 100%. But bending is still troublesome and what I believe are my quads burn the entire time I am standing.

These photos try to capture my one year pin.

So today was an emotional day. My sweet, amazing teenager hired a cleaner to deep clean the house. The cleaner did the upstairs yesterday and the downstairs today.

The house looks incredible.

And it was fun to interact with someone who wanted to help, loved our crazy animals and commented about how awesome my kid is.

I noticed early today that my X-rays had arrived in my St. Luke’s Hospital portal. I read them and they said my hips were fine, and the only findings on them (other than my new IUD and tampon) mentioned items in my spine.

But when the doctor’s office called at 2 p.m., he just wanted to ship me off to physical therapy. And I’m not sure that’s the whole answer. I work out. I have had physical therapy for my lumbar region already.

Two important questions physical therapy can’t answer:

1. How does this impact my ability to keep doing my job?

When I mentioned this to the person on the phone from my doctor’s office, she asked me what I wanted, mentioning that they could sign me out of work. I said no, I am looking for a more permanent answer than that.

2. How does my general crookedness factor in? The doctor’s office made this sound like no big deal, but I hurt. More often than not. So does my imperfect gait add more stress to this problem?

I’m going to talk to my trainer tomorrow, and my chiropractor Friday. I think there are more questions that need to be asked and I’m not sure what they are.

And in final ridiculous news… I tried a Wawa burger.

It was cheaper and heartier than I expected.

The Bizzy Hizzy Shift Decision

Angel Ackerman Leave a comment

As a writer and now a publisher, I often refer to my job at the Stitch Fix Bizzy Hizzy as part of the second shift (Midnight Society) as the “day job.”

And now, next month, the day job is really becoming a day job.

The head of our warehouse announced last night at 5 p.m. that second shift would be eliminated hopefully by December 5.

Second shift was a Covid-inspired experiment in the Stitch Fix universe and not every warehouse had one. I’m not going to say we were the first or the only, but we might have been. I joined the shift in November and it started when the warehouse reopened after the initial shut down.

We just earned a $1 shift differential a couple months ago.

The concept worked really well— a smaller, cross-trained team that could be moved to different needs in the warehouse to support day shift or function autonomously.

If day shift broke it, we fixed it. And I believe, and this is totally my opinion, that our flexibility allowed us to understand the entire operation and fostered a spirit of teamwork that achieved more than hitting individual metrics.

There is a distinct cultural difference between the two shifts, especially since we all know each other and move around so much.

So, here comes the interesting part, they are eliminating the second shift in favor of moving the warehouse to seven-days-a-week operations, just like our literal neighbors Chewy and Amazon. As the business grows in what the now call “Freestyle,” or people directly ordering what they want from custom-curated offerings based on the results of the algorithm (eliminating the stylist), Stitch Fix wants to be able to ship out orders so quickly they arrive in a day or two.

The Lehigh Valley is conveniently located within one to two shipping days of most of the country. I was aware of this because of my work with anti-human trafficking nonprofit ASPIRE to Autonomy.

I commend the company for adapting to the needs and desires of the marketplace especially since supply chain issues, the pandemic at large and internet retail remains a “Wild Wild West” landscape.

But this… is hard to digest.

Most of us have our reasons for working second shift and this complicates our lives. Supervisors were passing out information on child care resources and they told us that we would be emailed paperwork to rank our preferences for what day shift we want to join.

During the coming days, our shift supervisors will be pulling us aside to discuss our individual transitions. And we were told we would have first pick of the new shifts. And it almost sounded like preferential treatment in work centers, too.

The choices are:

  1. Traditional day shift: 6 am to 2:30 pm or 6:30 am to 3 pm Monday through Friday
  2. The four tens option: 6:30 am to 5 pm Sunday through Wednesday or Wednesday through Saturday.

I am leaning toward option 2, Wednesday through Saturday. Many of my friends have already expressed concern that I can’t physically handle ten hour days. I have done it before during mandatory overtime.

What’s the difference? Once pain and difficulty start, what’s the difference between eight hours and ten? I believe, if I can physically complete the ten hours, the extra day off would actually give my body more rest time. But perhaps I am naive.

If I do the traditional work week, I have to give up my personal training sessions, which would also have a negative impact on my health. I also would have five days where the animals in my house are left unattended for long stretches. The weekend shift lowers this to three days.

If I work Sunday through Wednesday, I can still hit the gym Tuesday and Saturday. And I would be available for FURR related events on Saturday. I can also keep a regular Friday chiropractor appointment.

My medical care will get more complicated— because even though Stitch Fix would still allow me to go, I will have to find minimally disruptive appointments. For example, I have a doctor appointment every morning this week and I need a pile of x-rays.

I’m going to have to go to bed 4-5 hours earlier than I’m used to, and get up at 5 a.m. That sounds brutal.

And I’m no longer going to be able to drive the teenager to work.

So even though a simple move, it’s really complicated. And a hard choice.

Another day seeking answers

Angel Ackerman Leave a comment

This is another in a series of posts about trying to learn about my cerebral palsy and improve life in my body in general.

As sometimes happen, I woke in pain. I took two Tylenol PM last night so the pain didn’t keep me awake though my cat kept trying to intimidate one of my fosters so that made the six hours of sleep I got rather restless.

I woke to an alarm at shortly after 8 a.m. as I had to be at a doctor’s appointment at 10:05ish and the office is 20 minutes away.

To read about the connection between my gynecologist and my novel, visit the Parisian Phoenix blog.

Today was the rescheduled appointment to get my Mirena IUD that will hopefully reduce my heavy menstrual bleeding and my back pain from menstrual cramps. I had another new-to-me doctor today, and this one had an amazing sense of humor.

She was also the first doctor to ask me, upon hearing I had cerebral palsy, if there was anything she needed to do or be aware of to help me. In my case, the answer is no. But if I had worse issues with my flexibility and lower limbs, this would be a good question.

This is my third IUD, although my first Mirena. So nothing unexpected happened during insertion.

There was a pinch here and there and the doctor told me to take ibuprofen for the initial cramping. And to be prepared for a period that might be weird for the next few months. Every woman reacts differently but I may see my periods lighten or even skip cycles.

I did experience some light cramping and spotting but nothing to require OTC painkillers.

But, once I got to work, my right leg seemed to be impossible to control with my quad and knee burning. My ankles also started to burn. My lower back just throbbed, regardless of whether I was twisting or standing still.

By the end of the night I struggled to reach forward or to lift the pile of clothes.

I only QCed 92 fixes. That’s almost 71% of goal. Now granted tonight we were in the men’s Hizzy for the first time ever. It took me 4.5 minutes to do fixes that in women’s takes less than 3.

And they have such nicely organized work stations with drawers.

While listening to my first podcast of the night— 60 songs that explain the 90s— i discovered that Weird Al donated the profits from “Achy Breaky Song” to the cerebral palsy foundation.

My British colleague asked why I’m not on disability. That made me wonder how bad I must look if she says that to me.

In good news, let me regale you as I drink my last pins colada lemonade gin cocktail, the teenager is very excited about the new soap dispenser she bought.

I did a thing and did a soft launch on a Parisian Phoenix podcast on Spotify. I thought my blind friend, Nancy, would like it.

And if you want some fun pet items:

Nala the cockatoo plays in the shower.

Bean Dog tries to get bone out of tire.

I walked into the teenager’s bedroom and the kittens of the Celtic Pride were all in her laundry.

Celebrating the small victories

Angel Ackerman Leave a comment

Yesterday was a day of mixed signals.

The pain in my hips kept waking me the night before, despite a cocktail and a Tylenol PM. I woke grumpy, stiff and achy.

I didn’t keep that from affecting my workout with Dan at Apex Training.

Because here’s the thing about pain— sometimes it’s a warning that you need to stop but sometimes it’s recognition that your body is changing.

I did 75 lbs on the barbell incline press. And that reminded me that my body is not all bad.

But at the same time whatever is impacting my spine, hips & leg is making basic mobility difficult and my job folding clothes painful.

I slathered myself with my CBD Medic Arthritis ointment and somehow folded more than the requested 130 fixes QCed. I did 133.

I’m probably in half the pain I was last night.

And in seven hours I need to get out of bed and go to the gynecologist for my Mirena IUD.

Food and Fitness Update, plus more reviews of Purple Carrot and Green Chef.

Angel Ackerman Leave a comment

Last night I not only made my metrics at work but I surpassed them. 106% without any accommodation for the six-minute all hands meeting we had or the observation with my supervisor. My legs are no longer hurting and it feels like my back pain is a one instead of a five or more.

Today was my 26th session with my trainer Dan at Apex Training and we worked on upper body, I was bench pressing some 25 pound dumbbells— almost was able to do 30.

Still no update from my medical team after receiving the results from the ultrasounds about 10 days ago. They found some things, not too big or suspicious things but things that may explain my symptoms I hope.

But the fun thing is I finally got my Purple Carrot box. And had my Green Chef Maple-Glazed Carrot power bowl for dinner.

Green Chef Power Bowl

I ate the bowl without the green goddess dressing and still thought it was amazing. Why can I not remember what the first Green Chef meal was? Ah, the farfalle with Brussels.Making the Farfalle.

Today’s Purple Carrot unboxing can be viewed here.

The refried butternut squash tacos were a great light meal.

The bottom left is prepared according to the recipe.

Disability Update: Weight training, the warehouse job and unboxing of CBD cream

Angel Ackerman Leave a comment

A mish mash of disability related updates related to my life with cerebral palsy

I’m somewhere around week seven with my weight training with Apex Training and dreaming of a day when my stiff limbs might become those of a Paralympic powerlifting. I want to be a barbell athlete.

I missed Saturday’s session— I normally train 45 minutes on Tuesday, Thursday and Saturday. But I picked up an overtime shift at the Stitch Fix Bizzy Hizzy.

I told Dan, my very talented and diligent trainer, that I would do a home workout over the weekend. I did not. And the lack of long hours and the mix of chores and resting I did over the weekend meant that I was not tired nor was I sore for Tuesday’s workout.

And he says he went easy on me, but he had me doing incline bench presses with 25 pound dumbbells. Now, for comparison, about 4-5 years ago when I was lean and strong, I was just ready to make the jump to 25 pound dumbbells but I couldn’t afford to buy them.

That’s when the teenager and I joined Planet Fitness, which lasted until the pandemic. Almost two years.

Yesterday was upper body day at the gym. That’s probably a good thing as my premenstrual hormones left me so stiff today I couldn’t bend at the waist or walk well. It also might have been impacted by the severe thunderstorm we had.

But somehow I hit 129 in QC at work. 130 is goal. At 11:41 p.m. my supervisor stopped by for an observation. I told her I almost called out but I knew she had to see me on a bad day. But when I started folding the clothes, I hit 35 in the first two hours (goal would be 32.5). But then I slipped and only got to 64 by lunch (goal is 65).

By third break I was at 97, which is shockingly on point. And at 11:41, she rolls up with her laptop. I’m both relieved and terrified.

She needs to see my struggle.

The cart I was working in had 3 refixes— out of 8. I don’t know why they call them refixes. They are fixes that are messed up and need fixing. So I guess the fixes need to be fixed again.

It was arduous. I was tired, sore and stiff. I had two damaged items of clothing and I wondered if she would think I damaged them. (Yes, I know I am insecure. My therapist says I “sell [myself] short].”)

I QC’ed in my observation at a rate of 115%.

And my boss had a suggestion to alleviate my struggle.

When I hurt I need to ask for refix carts. Those are the fixes coming out of the refix department once they are corrected. They come boxed on top of the cart so I don’t need to bend to get them.

They really do want to help.

And finally…

A few weeks ago, I asked the teen how her dad’s arthritis was. He has a club hand, so his left hand does most of his daily tasks. As a result, he has bad arthritis between his thumb, wrist and forefinger.

Turns out, his mother gave him Charlotte’s Web CBD cream and he swears by it. So I ordered some. And I ordered the CBD Medic Arthritis Cream as well.

They arrived today. So I took a shower, suffered through the contorting needed to shave my legs, and upon return to my room, I slathered the Charlotte’s Web cream on the knot in my back. The relief was instant, and I don’t want to think it had anything to do with the gin and limoncello cocktail I am drinking.

More details to come on the creams but it is so nice to go to bed without pain. And I think the knot in my back is loose. But I also must remind you—cocktail.

Can I touch my toes?

Yes.

And I didn’t even bend my knees.

This might be the best thing since Epsom salt.

Some cats, some ramen, learning the “mailer machine” and more about childhood trauma and imposter syndrome

Angel Ackerman Leave a comment

First, the cat picture of the day.

Misty and Oz, two of our cats

Next, let’s briefly do a Purple Carrot Update. Today I prepped the matcha overnight oats and made the ramen bowl. (Video of matcha prep here.)

The teenager vetoed the homemade miso broth and fresh ramen.

I had the leftover black pepper tofu for dinner and it was soooooooo good, even leftover.

And most Purple Carrot meals take 30 minutes to prepare, which in my kitchen has been translating to 40 minutes. Much better than the cooking marathon caused when a Hello Fresh box comes.

But now to the Bizzy Hizzy. I finally learned the “mailer machine.” It’s a folding machine. We used it to fold the postal service priority mailers that go in each fix.

We had trouble getting the machine to work— so we didn’t really get started until after first break. We folded 4401 mailers.

Basically we unpack the mailers, sort them so they are less likely to jam the machine, and feed/empty the machine. There is a zen to lining up the mailers on the rolling machine, fanning them and making sure they don’t curl.

I was sent to the mailer machine as part of Stitch Fix’s quest to know what tasks I perform best. I perform regularly at 96% in QC but unfortunately when I have bad day that plummets to 85-90%. They raised the pick goal so I only do 75% of that. Apparently I have shown both potential and inconsistency in inbound processing and returns. I apparently tanked in style carding (66%) which I would like to believe was a fluke but maybe not. And a shocking 29% in NAP binning. It was shoes. And it was very painful.

I’m told they want everyone to have two work centers they can perform 100%.

So now I’m at the mailer machine.

If I’m honest with you, and it is very hard for me to say this in public, what I hear is: “You’re not good enough for us, so since you suck at everything, let’s stick you on this machine back in the corner.”

I feel threatened. And like a failure.

And that is not what they said. At all.

But I have a disability that makes me insecure and makes me feel inferior, unworthy. And certain childhood traumas leave me feeling unwanted, and as if I am a burden to everyone.

So I am being honest. For one reason. In case someone else is fighting a similar battle and needs to know he/she/they are not alone.